AJ
AJag J
Active since Dec 2021
2
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2 reviews13 months ago
Poor service and average stay
Really disappointed with the level of service at reception. I’d suggest that management instate processes during peak times like check ins to ensure that guests who have already checked in and need assistance, receive a good level of service as well. I requested help for play area equipment and was told I had to join the check in queue- despite being a guest already since the previous day. I waited 15min in the check-in queue only to be told once i got to the front that it required a R100 deposit- which could only be paid in cash. There are no notices about this and in fact the person assisting didn’t know about this until he was reminded by another person. I didn’t have cash, they wouldn’t accept a credit card nor have this charged to the room. at Reception and Kabelo (reception manager) were rude and could do with some customer service training. Spoke to Julqndi, guest relations, who tried to assist but also didn’t do a great job- made excuses as opposed to admitting a solution was needed for peak times. overall experience, food was average, facilities minimal and average.
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53 months ago
SCAMMER
I recently contacted bull barn fencing. After finding them on bark.com. He contacted me, did an onsite visit and then sent us a quote on 17 November. Following several whatsapp chats and phone calls, we paid him a deposit of R10k on 18 November. He was meant to start the job on Wednesday 24 November but called to say he will come through on Thursday. We did not hear from him on Thursday and he didn’t take any of my calls. On Friday 26 November I received an email from his assistant saying that his mum passed away. I asked for her contact number and got no response. Since then there has been no response to my calls and emails and his phone is now permanently switched off.
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2 Star
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1 Star
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