NN
Nomcebo N
Active since Dec 2021
3
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3 reviews53 months ago
Incorrect Refund
Hellopeter thank you for your help with my situation but still it's not complete solved and I feel I was robbed. I paid R2800 to Vulintaba for my booking and my refund was R700. Yes there is a cancellation policy. So I paid on the 17October2021 and I did my cancellation 31October and my booking dates 26-28 October and cancellation goes as follows *0-14 days prior to arrival 💯 *15-30 days prior to arrival 75% *31-60 days prior to arrival 50% *61-89 days prior to arrival 25% I would to know how much was the refund I am supposed to get.Vulintaba it's a nice place but now things that they do it's really a scam I'm still dealing with my accident I really don't have energy to deal with them. Can they please refund me the correct amount.
0 replies
53 months ago
Refund
They don't wanna pay my refund back...it gonna be a second month since I'm still waiting for them to pay me back 😭😭😭😭😭😭😭😭
0 replies
53 months ago
Refund delayed
I have book a weekend stay with Vulintaba hotel and spa for 26-28 November 2021 but unfortunately I had a car accident on the 24 October 2021 which màde my plans to be changed..on the 30 of October I called the Vulintaba hotel and spa to cancel as I was not gonna be able to do my weekend away anymore.they told me to write an email which I did and after that I had nothing from them until I called them to find out about my refund then Peter told me that I need to email my proof of banking details which I did then he said my issue will be sorted then after a week still nothing I called and only to find out that Peter was not working then I find a lady called Karen and she told me to send again my banking proof with doctors notes which I did and after a week still nothing then I called only to find Peter then I asked him about my issue then he told me that only Karen can help me.i am really tired and disappointed from Vulintaba hotel and spa the only thing I want it my refund. I really appreciate if I can be helped
0 replies
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1 Star
3 (100%)