Deon A

Katanga Valet Parking - CT Airport

I will never recommend this company to anybody .I’ve parked my vehicle for the first time with them (09/12/2021) . To be honest I should have declined their free car wash. I traveled a gravel road the day before and my vehicle was really full of dust and mud. Upon arrival back at the airport I noticed lots of swirl scratches to the bodywork but did not take too much notice because it was late the evening. The morning however I noticed the mud / dust was either not washed off with a high pressure cleaner but rather with a bucket of water and dirty rags, even the sills was still full of dust and mud. Their dirty rags really damaged the paintwork with swirl marks all over the body. I will definitely have to take the car for a full body buff to maybe fix the fine scratch marks. I've emailed their office twice with foto's and was eventually put through an operational manager called Zelda. She was arrogant and still defended her staff's actions after sending them the pictures....She kept on telling me they used a water-less wash system which was surely not good enough for the purpose. Why didn't they call me or just left everything as it was. Never never again ! there are other service providers who provided excellent service in the past.