AA
Alonzo A
Active since Dec 2021
4
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Reviews
4 reviews1 month ago
Loyal customers get ignored while new clients get better deals
I recently had a very disappointing interaction with RSAWEB, specifically with a consultant named Justin Boer. As a long-standing customer currently on a 150/150 Mbps package, I reached out to enquire whether existing clients would also benefit from the newly advertised 300 Mbps packages at similar pricing. The response I received was simply that the promotion only applies to new sign-ups. No effort was made to offer alternatives, show appreciation for loyalty, or even explain options available to existing customers. When I expressed my frustration around loyal customers essentially being overlooked while new customers get better value for the same price, the response I got was even more disappointing — I was told I could speak to the cancellation team. This kind of response clearly shows a lack of customer care and retention strategy. Instead of trying to resolve the concern or retain a paying customer, the suggestion was effectively “cancel if you’re not happy.” Customer service is not just about answering questions — it’s about how you engage with customers, especially when they raise valid concerns. This experience left me feeling undervalued as a loyal client. I hope RSAWEB reconsiders how they treat their existing customer base, because this approach will only push long-term customers away. alonzo Good day 02:02 PM Justin Boer Hi Alonzo Adams 02:02 PM Hope you good 02:02 PM alonzo i have a question regarding my current package with RSAweb 02:02 PM Justin Boer sure whats up 02:02 PM alonzo i have been on the 150/150mbps line and was wondering if I will now also automatically be upgraded to a 300mbps line as with the advertised packages? 02:04 PM attachment image.png 76 KB 02:04 PM Justin Boer that is only for the new sign up bud 02:04 PM its a promotion we running to All new sign up customers 02:04 PM alonzo so what you are basically saying is to damn with your old loyal customers who has been here you are only offering better MBPS packages to only the new clients for the same price as what the current clients are paying for lower MBPS packages 02:07 PM no answer then 02:12 PM Justin Boer im sorry about the inconveniences caused if there are issues you may speak with our cancellation team aswell 02:19 PM alonzo You have the ****piest customer service attitude for basically saying if I don't like the way you do business, I should cancel my service and be done with it. 02:24 PM New messages Justin Boer im sorry you feeling this way 02:25 PM
1 reply
3 months ago
Unacceptable Delays & No Resolution on Order Placed 17 December 2025
I am extremely disappointed with the service received from Builders Warehouse regarding Order #2024414193, which was placed on 17 December 2025. After waiting an unreasonable amount of time for delivery, I formally requested cancellation and a refund on 29 December 2025. During a call with the Builders call centre, I was then advised that the order would instead be delivered by 30 December 2025. This delivery never happened. Since then: I have received no shipping confirmation No delivery details No confirmation of cancellation No feedback from the refunds department I followed up multiple times on 29 December, 9 January, and 12 January, and again after being assigned a reference number (243KI). Each time, I was told the matter was “in progress” or that the supplier had “only reopened,” with no concrete feedback, timelines, or accountability. At this point, the order has been outstanding for weeks, and I am still left without either the product or my money. The lack of communication and failure to resolve a straightforward cancellation is unacceptable and reflects very poorly on Builders’ online and customer service. I am still awaiting: Clear confirmation whether the order has been cancelled, and A definitive timeframe for the refund. I would strongly caution customers when placing online orders with Builders unless service levels improve significantly.
610 replies
52 months ago
Poor service and refund outstanding
I placed an order an online order with Makro on the 25 of November order was not delivered until about a month later and still it was partially delivered with 2 products outstanding after numerous calls and airtime wasted on a customer service that never supplies feedback i cancelled the 2 products and requested a refund as i was tired of struggling with poor customer service. Its been a week now and still no feedback on when my refund will be processed. This has for sure been the most pathetic display of customer service i have ever come across the amount of airtime wasted on your your call centre has cost me more than the 2 outstanding products are worth. I even drove to cornubia to collect the 1 outstanding product only to get there and be told that they are out of stock but the online tracking shows order packed at store the wasted fuel could also have been avoided if proper feedback was supplied when i told the call centre i was going to collect the order that afternoon but as the same with all calls they never return a call to supply feedback as they said they would. Poor and pathetic service.
53 replies
53 months ago
order still outstanding since November 25th
I just don't understand how difficult it is to get my order delivered to me when I ordered it and paid for it almost 1 month ago. So much for thinking it would be convenient to place a order for stuff to be delivered to our place of holiday in Durban before we fly up. Backfired due to bad service is an understatement and I keep being told that it's being escalated...what does that even mean anymore? I just want my order. I don't want apologies or excuses...I just want my order that I have paid for delivered before Friday. You said I would receive it in 3-7 days. That was on the 25th of November. It's now the 21st of December, and you have done absolutely nothing.
265 replies
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