Zia A

Unacceptable service and poor food quality

Went to PRIMI at the V&A Waterfront, placed an order on January 1, 2026 at 19:26 - myself and partner order 2 recco pastas with linguine noodles - one chicken and one prawn. The waiter that assisted us told us it would take 15-20 minutes. We roamed around and eventually returned after 20 minutes and the food was still not done. Waited another 20 minutes of which we did not have, and received our food at 20:14. Seeing that we waiting for almost an hour for our food, once we arrived at home and wanted to eat, to our surprise we did not receive the food we ordered. We paid R325 for these two pastas, we received 1 recco with absolutely no protein (no prawn or chicken at all) and an additional spaghetti pasta with no protein as well. I find this unacceptable as you pay a lot of money for the food and you’re expected to wait and be patient then to only receive the completely wrong order. I’ve tried calling them via their number available on the website but the phone goes straight to voicemail. Unacceptable service.