Mariam A

BAD BAD SERVICE FROM 24 FIX

My geyser burst on Sunday and it was reported to insurance company and on Tues 24 Fix sent a plumber to establish the issue. He confirmed that geyser had burst etc and that he would report issue to their office (24Fix ) After consulting to insurance etc , 24 Fix was supose to send their installers on wednesday 22Dec 2021 between 1-2pm. The guys pitch up at 3.30pm, then he drains the geyser which too 30 min, however the they did not have the man power availble to start installing the geyser, the driver of the company was sent all the way to Umhlanga to fetch another plumber. They arrived at 5.30, so the initial plumber sat at my place for 1 and half hours waiting for extra help. By this time i was fed up as i had plans for the evening and needed to leave. I called the office and spome to their reception Udeshnie, to explain that the delay was on THEIR part and if she could reschedule for ist thing thurs morning. This obnociois woman clearly stated that she can not reschedule ist thing in the morn as she had other apoinmnts. My point to her was that since I HAD WAITED N WASTED MY HALF OF MY DAY TO HAV GEYSER INSTALLED, the least she could do was reshedule. This woman was rude and refused to listen to my reasoning, she plain down told me that she would NOT RESCHEDULE FOR IST THING IN THE MORNING. i found that very very distasteful. Old Mutual should not outsource to an unprofesional company like 24 Fix. They mMUST BE REMOVED FROM THE INSURANCE LIST OF SERVICE PROVIDERS!!