Jess E

Disgusting service

We went to Saints Burger Joint at Eden on the bay this afternoon 29 December 2021 and had the worst possible experience ever. We called to make a booking for 7 people the day before as we had family driving all the way from Simonstown to come for lunch. Our waiter Maria who assisted us didn’t have our table ready when we arrived at 1pm , then we sat down and ordered the drinks with no issues. We saw they had a platter for R200 with four sliders, wings, jalapeño poppers and chips so we decided to order 2 for the table, as well as two full portion chicken wings and nachos. After waiting 45 minutes, Maria comes back to tell us that there is no chicken wings and no jalapeño poppers but nothing was mentioned before our food was ordered that certain things were out of stock, she offered to swop out the chicken wings for calamari and extra chips which is unacceptable as we specifically came for the wings as there was such good reviews about it. A hour after that we are still waiting for our food , not even a manager comes to ask us if everything is okay . Eventually at about 2:30 pm our food comes , the platter with extra two sliders, the beef slider was so dry , the pork had taste as least, with the one platter we ordered the parmasan wedges which we did not receive we received fries on both. The calamari starter was up to standard but the nachos was not great and it was cold, the jalapeño poppers (Maria told us was out of stock) came on the platter and was disgusting the jalapeño wasn’t cooked properly was hard , we ordered a bottled water which took 30 minutes to come. To top it off we had to ask for plates to eat out of because how can you give 4 side plates if we are 7 people really blows my mind! Clients that sat down after us even got their food before us and I noticed that the couple sitting behind us, the guy didn’t receive his food at all. I was so disappointed I feel like I will never eat at your establishment again. I have the slip as well if you would like to see it as proof.