Tichaane M

OVERALL THIS WAS A TERRIBLE EXPERIENCE FOR MY FAMILY. THE PLACE IS RATCHET AF DO NOT RECOMMEND GOING THERE IF YOU ARE LOOKING FOR A RELAXING TIME WITH FAMILY AND KIDS!

FIRSTLY, When you arrive you stand in a horribly LONG QUE! the "Booking" system is completely useless because they just sell tickets to everyone! The only people with references were those who booked a Lapa. NO SECURITY CHECKING BAGS for dangerous weapons for illegal substances ect. Everyone is just allowed in. Secondly, THE PLACE IS VERY OVERCROWDED! they honestly just wanted to make money and disregarded the safety of the people that were there! The was NO OPEN space left, each and every corner was filled with people! NO SOCIAL DISTANCING IN QUE TO SLIDES NO SOCIAL DISTANCING ANYWHERE PEOPLE WERE PACKED ONTOP OF EACH OTHER. UNSAFE for children. The place was so OVERCROWDED that it was uncomfortable for kids to be there because at every corner was a group of men drinking and being loud. Drunk people swimming in the pool and causing havoc. POOR MAINTENANCE, there were 3 slides NOT WORKING. the other slides has waiting times to fill up water. The place was so full that you had to wait such a long time to go on any slide! THE ENTIRE AREA WAS FULL OF MUD. We got there at 9:30am and literally couldn't find any dry grass to sit by and ended up sitting next to a pile of MUD! I understand that the rain was out of the resort control however surely they know that the grass and place gets that way after rain so they should have rather turned people away instead of let them sit in piles of MUD. TOILETS, toilets are dirty, poorly maintained and definitely not enough of them for the amount of people they allow there.