Lizel R

Unprofessional Service

<div>Riedwaan Andrews and his team are the most unprofessional tradesmen that I have ever worked with. I have been an architect for the past 12 years and have seen shocking workmanship in the building industry. This was by far the worst. Initially they responded quickly to the call-out. But insisted immediate payment even though they still had to fix a part the following day. After that Riedwaan wrote ***ually inappropriate messages to me. It was very awkward. But I wanted them to just fix the job and leave. But the machine kept tripping the power after they replaced the w/m pump. They came back to fix it, but still didn't work afterwards. After weeks of of trying to get them back to fix it, they took it to the workshop and gave me a loan machine. When they were ready to deliver my machine, they could not stick to a promised set time. It was very frustrating. One empty promise after another. They wanted to even deliver the machine at 9:30pm and Riedwaan lost his temper when I said that was not convenient. He would get angry and send unprofessional voice texts. Never once kept to the time we agreed. When they finally delivered my machine, it had black rubber marks all over, the cover was damaged, the drain pipe bent is several places and the plug cut off and replaced with a different one with the earth wire cut and the insulation broken. Wires exposed. The machine gave me an electric shock when I touched it. They said they would replace the broken parts or give me a full refund. Now I am still waiting. The first call out was on 25 Nov 2021. It is now 6 Jan 2022. I am still waiting. He is just ignoring my requests. Shocking!</div>