JV
Justine W
Active since Jan 2022
2
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0
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2 reviews32 months ago
[file=18048_7a24a33cec4106e3016c8d539ed9e84f__https://s3-eu-west-1
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52 months ago
MSC CRUISE DISAPPOINTMENT 😞
A MESSAGE TO MSC CRUISES It is with great disappointment that we received an email this morning 6 days before our departure to Namibia that our cruise is amended without the guests' input or recognition of decisions.... Conventionally, MFC decided to change our cruise route from Cape Town to Namibia (now to Port Elizabeth)..... How INCOMPETENT is that???? We are a team of 10 people who were excited to experience an awesome cruise. You expect us to change the route and still pay for the full amount? Shows are canceled, and all you offer is vouchers???? Its been the 3rd time that you changed the shows and we had to make new ones!!!According to your email this is due to Namibia's covid regulations, however the option is there to still enter, why not let the guests decide for themselves whether they are willing to go through with the 3 covid test in order to have the experience they paid for? The call centre is extremely useless with information regarding this ordeal, management is permanently in meetings!!! This is one huge disappointment from MSC.
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