MV
Melissa W
Active since Jan 2022
2
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0
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2 reviews30 months ago
Suzuki Fourways / Hatfield Group - Very Poor Aftersales Service
So, great service until my car broke down 2 months after purchase. Informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and had to follow up with the manager. Received an e-mail back that the car has no warranty and I agreed as such. This is on a 2017 model car that was sold to me with approximately 116,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed me they would not adhere to the CPA act I would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (I was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to my phone while I was driving to them to collect my car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. I also discovered after the purchase that the car was in fact not a 1 owner car as advertised, and it was also advertised with a full BMW service record. Upon investigating either a non BMW service was done, or the service light was reset without being serviced…. I had to, at my own cost, service the car not to take any risks. All communications in regards to the CPA and complaints has been left unanswered by the dealership! Being ignored just fuels my objective to let other consumers know how they are treating me, a client. And being part of the Hatfield group this sort of behavior from this branch’ managers should be investigated. BUT, I also notified the Hatfield Group and they have not responded either! A simple "We acknowledge your e-mail and are investigating' or something similar would be appreciated, but neither the management of Suzuki Fourways or the Hatfield Group is responding! Be aware of this dealership tactics and protect yourself by rather supporting someone else.
0 replies
52 months ago
MiWay - shocking level of incompetency!!
I got into a minor car accident in February 2021. I am not insured with MiWay, but the other party (let's call him Mr A) involved is. I had all my documentation etc sorted and claim registered with my insurance the day of the accident. Mr A asked for all my details, including that of my broker which I gladly provided. My vehicle was repaired in due time and all was settled etc. Fast forward to today, almost 11 months later, where I got a threatening phone call from MiWay Insurance's lawyers! According to the lawyer, the matter has not been resolved because Mr A's vehicle has not been repaired yet! I have been given 5 days before legal action will be taken. I responded with whatsapp proof, sent to Mr A, via email to the lawyer. Also spoke to my broker, who informed me that she has never been contacted by anyone at MiWay to claim from my insurance for Mr A's vehicle damage, in almost a year! I will defend any action taken by MiWay and I feel sorry for any of their clients with this level of incompetency. I am insured with one of the top insurance companies through a broker, and received top notch service and zero issues of this kind! If you are considering MiWay, think twice!!
53 replies
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