SF
Suzuki Fourways / Hatfield Motor Group
Unclaimed Business
SF
Suzuki Fourways / Hatfield Motor Group
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zanele M
1 reviews | Active since Jan 2020
26 Jun 2025, 06:06
Debit order Query
I bought a Suzuki Baleno on the 21st of May at Suzuki four ways. The contract that I signed and agreed on said I will pay R5374,71 and they debited R5399. I was assisted by the sales person by the name of Richardo. I sent him a text advising that they debited the wrong amount but he is not answering my text or clearigying anything. I sent an email to westbank as the service provider but they did not answer. I need assistance because I did not agree on the money they debited. Regards, Zanele Mabaso
Helpful (0)
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Zanele M
1 reviews | Active since Jan 2020
26 Jun 2025, 06:06
Debit order Query
I bought a Suzuki Baleno on the 21st of May at Suzuki four ways. The contract that I signed and agreed on said I will pay R5374,71 and they debited R5399. I was assisted by the sales person by the name of Richardo. I sent him a text advising that they debited the wrong amount but he is not answering my text or clearigying anything. I sent an email to westbank as the service provider but they did not answer. I need assistance because I did not agree on the money they debited. Regards, Zanele Mabaso
0
Replies (0)JE
LN
Linda N
1 reviews | Active since Jan 2020
23 Sept 2024, 08:29
Well done Suzuki Fourways
Unbelievable good experience with Suzuki Fourways. We just went for window shopping and Anita Prinsloo assisted us. She knows her products and convinced us to buy a new Suzuki. She really went out of her way to answer all our questions. The Finance department was just a pleasant experience. Christelle Prinsloo assisted us and a few days later, we went home with our new Suzuki Jimny. What a wonderful experience!
Helpful (0)
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Linda N
1 reviews | Active since Jan 2020
23 Sept 2024, 08:29
Well done Suzuki Fourways
Unbelievable good experience with Suzuki Fourways. We just went for window shopping and Anita Prinsloo assisted us. She knows her products and convinced us to buy a new Suzuki. She really went out of her way to answer all our questions. The Finance department was just a pleasant experience. Christelle Prinsloo assisted us and a few days later, we went home with our new Suzuki Jimny. What a wonderful experience!
0
Replies (0)TP
Tersia P
1 reviews | Active since Jan 2020
2 Sept 2024, 05:29
Service Excellence!
Thank you, Theodore Pretorius for creating value and delightful experiences for clients that exceed my expectations. You made buying my dream vehicle quick and easy. You answered my questions right away. You guided me through every step to ensure my choice is right. You were consistent and transparent in all our actions and decisions. Thank you for creating great client services.
Helpful (0)
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Tersia P
1 reviews | Active since Jan 2020
2 Sept 2024, 05:29
Service Excellence!
Thank you, Theodore Pretorius for creating value and delightful experiences for clients that exceed my expectations. You made buying my dream vehicle quick and easy. You answered my questions right away. You guided me through every step to ensure my choice is right. You were consistent and transparent in all our actions and decisions. Thank you for creating great client services.
0
Replies (0)BM
Betsie M
1 reviews | Active since Jan 2020
26 Mar 2024, 08:21
THEIR RATED 31 SERVICE IS A *****. STAY AWAY. SELLING CARS WITH FULL-SERVICE HISTORY, AND WHEN THE WHOLE ENGINE BREAKES BECAUSE OF SERVICE THAT WAS STAMPED BUT NOT DONE, THEY COULDNT CARE LESS.
We bought a used car at Mazda Fourways Hatfield Motor Group. And the after service is the worst - we can now understand all the bad 1-star reviews as we experienced it ourselves - stay away! We bought a Ford Kuga ST-Line, drove it for 13 days, until the whole engine broke, they falsely sell vehicles with full-service history, but it came out that the cambelt service was never done - but stamped in the service book. ***** So, the cambelt broke, all the valves collided and bended. the cylinder head got damage, camshaft got damage cylinder walls, and pistons got severe damage, Please note that this is a lady's car - and I travel far for work and unsafe areas. The salesperson, the Dealer Principle, as well as the manager will say everything to keep you "happy" and quiet, make a lot of promises, until its go time, then they literally just give a damn about you. As soon as the car broke down, we contacted Shivar our salesperson (after only having the car for 13 days) then at first nobody offered a courtesy car, I did ask my insurance, but because the vehicle was not booked in at a panel beater, we couldn't get the insurance to assist with a car. As after a week, I had to ask Shivar if they as the dealership can make a plan as obviously we need a replacement car, we had to go all the way to them, Shivar gave us the replacement vehicle, and told us we can talk outside, when we got there, he said he doesn't want to say it out loud, and he knows about the consumer act, but if I at any point feel, I don't want the vehicle anymore, there is a way for them to change or cancel the current contract, and that he will surely sort me out with another vehicle, of the same value. PROMISE NO 1- saying that they will take the car back, and I will have a car of my choice with peace of mind. In that same conversation I told Shivar, if it is only the cambelt that needs to be replaced, we are more than happy to keep the car, but if any internal engine damage is detected, and as soon as the engine needs to be opened, we will no longer want the vehicle, where Shivar agreed that if the engine is opened the car will never be the same again. and told us if that is the case, we don't have to worry - he will sort us out with another car. PROMISE NO 2 Also we asked to let us know about what is happening with the Kuga, and if the engine is opened, and nobody gave us any sort of update, and after getting no proper feedback, we went to see what is the current situation, where we witnessed the whole engine stripped on a parts table, and they were waiting for engineering to open the engine, then after no feedback as we said - the vehicle, will never be the same, we contacted Willie the Dealer Principle to tell him about the situation as we were not sure he is aware about it, he then assured that it won’t be a problem, PROMISE NO 3, and that he understand why we don’t have full trust in the vehicle anymore, and that they can only assist us as soon as the Kuga is back at Mazda, but we can send him the cars that we want so long in the place of the Kuga, for the same or lesser price, and that he will start the process so long, PROMISE NO 4, we told him that we are going to lose points on credit score, where he rep**** and said, no but we will settle the Kuga, and the contract will change so there won’t be any more credit applications to loose points. He also said that he will even make sure, we get the instalment back, that will be going off. PROMISE NO 5. We told Willie and Shivar we are interested in the workshop demo Suzuki Eeco, and a red kia Picanto which will result in the same or lesser amount as the Ford Kuga R340000. Shivar then contacted Betsie and said that him and Willie decided they want to give us trustworthy cars, for peace of mind, and will give us a new Eeco, for 178000 and a new swift for 164000, at cost - to put us in the same situation (instalment), PROMISE NO 6. Shivar later confirmed this on a voice note to assure us that we will either be in the same instalment, or a better one. Then Betsie talked to Willie when we heard that the Price difference was R4000 in total of the new deal resulting in R8500 instalment. Please note the value was R340000 and we gave a R100000 deposit - how can your installment be R8500 on a financed amount of R240000? He told her that we must take the whole loss, as it is not their problem, it is business. How unprofessional is this? We have to take a loss for a vehicle they sold us with dishonesty and "full-service history" when it was confirmed that the broke because of the service not being done, but it was stamped. I would not recommend anyone to use this dealership - they are dishonest, make promises they never plan to keep, and are unprofessional! Their "rated #1 in service" is a *****.
Helpful (0)
|Replies (0)BM
Betsie M
1 reviews | Active since Jan 2020
26 Mar 2024, 08:21
THEIR RATED 31 SERVICE IS A *****. STAY AWAY. SELLING CARS WITH FULL-SERVICE HISTORY, AND WHEN THE WHOLE ENGINE BREAKES BECAUSE OF SERVICE THAT WAS STAMPED BUT NOT DONE, THEY COULDNT CARE LESS.
We bought a used car at Mazda Fourways Hatfield Motor Group. And the after service is the worst - we can now understand all the bad 1-star reviews as we experienced it ourselves - stay away! We bought a Ford Kuga ST-Line, drove it for 13 days, until the whole engine broke, they falsely sell vehicles with full-service history, but it came out that the cambelt service was never done - but stamped in the service book. ***** So, the cambelt broke, all the valves collided and bended. the cylinder head got damage, camshaft got damage cylinder walls, and pistons got severe damage, Please note that this is a lady's car - and I travel far for work and unsafe areas. The salesperson, the Dealer Principle, as well as the manager will say everything to keep you "happy" and quiet, make a lot of promises, until its go time, then they literally just give a damn about you. As soon as the car broke down, we contacted Shivar our salesperson (after only having the car for 13 days) then at first nobody offered a courtesy car, I did ask my insurance, but because the vehicle was not booked in at a panel beater, we couldn't get the insurance to assist with a car. As after a week, I had to ask Shivar if they as the dealership can make a plan as obviously we need a replacement car, we had to go all the way to them, Shivar gave us the replacement vehicle, and told us we can talk outside, when we got there, he said he doesn't want to say it out loud, and he knows about the consumer act, but if I at any point feel, I don't want the vehicle anymore, there is a way for them to change or cancel the current contract, and that he will surely sort me out with another vehicle, of the same value. PROMISE NO 1- saying that they will take the car back, and I will have a car of my choice with peace of mind. In that same conversation I told Shivar, if it is only the cambelt that needs to be replaced, we are more than happy to keep the car, but if any internal engine damage is detected, and as soon as the engine needs to be opened, we will no longer want the vehicle, where Shivar agreed that if the engine is opened the car will never be the same again. and told us if that is the case, we don't have to worry - he will sort us out with another car. PROMISE NO 2 Also we asked to let us know about what is happening with the Kuga, and if the engine is opened, and nobody gave us any sort of update, and after getting no proper feedback, we went to see what is the current situation, where we witnessed the whole engine stripped on a parts table, and they were waiting for engineering to open the engine, then after no feedback as we said - the vehicle, will never be the same, we contacted Willie the Dealer Principle to tell him about the situation as we were not sure he is aware about it, he then assured that it won’t be a problem, PROMISE NO 3, and that he understand why we don’t have full trust in the vehicle anymore, and that they can only assist us as soon as the Kuga is back at Mazda, but we can send him the cars that we want so long in the place of the Kuga, for the same or lesser price, and that he will start the process so long, PROMISE NO 4, we told him that we are going to lose points on credit score, where he rep**** and said, no but we will settle the Kuga, and the contract will change so there won’t be any more credit applications to loose points. He also said that he will even make sure, we get the instalment back, that will be going off. PROMISE NO 5. We told Willie and Shivar we are interested in the workshop demo Suzuki Eeco, and a red kia Picanto which will result in the same or lesser amount as the Ford Kuga R340000. Shivar then contacted Betsie and said that him and Willie decided they want to give us trustworthy cars, for peace of mind, and will give us a new Eeco, for 178000 and a new swift for 164000, at cost - to put us in the same situation (instalment), PROMISE NO 6. Shivar later confirmed this on a voice note to assure us that we will either be in the same instalment, or a better one. Then Betsie talked to Willie when we heard that the Price difference was R4000 in total of the new deal resulting in R8500 instalment. Please note the value was R340000 and we gave a R100000 deposit - how can your installment be R8500 on a financed amount of R240000? He told her that we must take the whole loss, as it is not their problem, it is business. How unprofessional is this? We have to take a loss for a vehicle they sold us with dishonesty and "full-service history" when it was confirmed that the broke because of the service not being done, but it was stamped. I would not recommend anyone to use this dealership - they are dishonest, make promises they never plan to keep, and are unprofessional! Their "rated #1 in service" is a *****.
0
Replies (0)l
lunga
1 reviews | Active since Jan 2020
25 Feb 2024, 12:30
Terrible, ******, police brutality on citizens on behalf of white staff members
On the 22nd of February the branch manager of suzuki montecasino called the police on uber drivers that park by the circle, the employees say the drivers threatened to burn the branch. We have been parking on that circle for as long as 2015 they were not even there montecasino never had a problem. They started with ************ putting rocks were we normally park they even went an extra mile to put rocks on the other site that is still available for rental we have never communicated with them in terms of how are we a problem towards their business no communication what so ever. When the police arrived those white employees of Suzuki came to the police to us, the police told us to come closer so we can speak we said they must come to us because we wanted out vehicles to cover everything as we have go pro cameras on yhe cars they cops Said we are having an attitude they started arresting one of the drivers we took out our phones took videos of the brutality of the police then they decided to arrest everyone who took a video, these cops weren't just arresting but they were assaulting us infront of suzuki staff. That branch manager even his staff workers come and speak to us about the I'll treatment he's giving to people.
Helpful (0)
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lunga
1 reviews | Active since Jan 2020
25 Feb 2024, 12:30
Terrible, ******, police brutality on citizens on behalf of white staff members
On the 22nd of February the branch manager of suzuki montecasino called the police on uber drivers that park by the circle, the employees say the drivers threatened to burn the branch. We have been parking on that circle for as long as 2015 they were not even there montecasino never had a problem. They started with ************ putting rocks were we normally park they even went an extra mile to put rocks on the other site that is still available for rental we have never communicated with them in terms of how are we a problem towards their business no communication what so ever. When the police arrived those white employees of Suzuki came to the police to us, the police told us to come closer so we can speak we said they must come to us because we wanted out vehicles to cover everything as we have go pro cameras on yhe cars they cops Said we are having an attitude they started arresting one of the drivers we took out our phones took videos of the brutality of the police then they decided to arrest everyone who took a video, these cops weren't just arresting but they were assaulting us infront of suzuki staff. That branch manager even his staff workers come and speak to us about the I'll treatment he's giving to people.
0
Replies (0)MW
Melissa W
1 reviews | Active since Jan 2020
20 Oct 2023, 06:11
Suzuki Fourways / Hatfield Group - Very Poor Aftersales Service
So, great service until my car broke down 2 months after purchase. Informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and had to follow up with the manager. Received an e-mail back that the car has no warranty and I agreed as such. This is on a 2017 model car that was sold to me with approximately 116,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed me they would not adhere to the CPA act I would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (I was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to my phone while I was driving to them to collect my car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. I also discovered after the purchase that the car was in fact not a 1 owner car as advertised, and it was also advertised with a full BMW service record. Upon investigating either a non BMW service was done, or the service light was reset without being serviced…. I had to, at my own cost, service the car not to take any risks. All communications in regards to the CPA and complaints has been left unanswered by the dealership! Being ignored just fuels my objective to let other consumers know how they are treating me, a client. And being part of the Hatfield group this sort of behavior from this branch’ managers should be investigated. BUT, I also notified the Hatfield Group and they have not responded either! A simple "We acknowledge your e-mail and are investigating' or something similar would be appreciated, but neither the management of Suzuki Fourways or the Hatfield Group is responding! Be aware of this dealership tactics and protect yourself by rather supporting someone else.
Helpful (0)
|Replies (0)MW
Melissa W
1 reviews | Active since Jan 2020
20 Oct 2023, 06:11
Suzuki Fourways / Hatfield Group - Very Poor Aftersales Service
So, great service until my car broke down 2 months after purchase. Informed the dealer about it. Was told to take the car to a workshop and get a quote. Did exactly that. Forwarded the quote received, and had to follow up with the manager. Received an e-mail back that the car has no warranty and I agreed as such. This is on a 2017 model car that was sold to me with approximately 116,000kms. Fully aware that the MANUFACTURER warranty has expired, this does not mean the dealership does not have to honor the 6 months warranty as per the CPA (Consumer Protection Act)! The CPA clearly states that the dealer needs to cover the car for 6 months to ensure it is fit for the purpose I purchased it for. If they informed me they would not adhere to the CPA act I would have walked away from the deal. The dealership put a 1 liner into a 7 page contract stating that there is no warranty (I was aware that the factory warranty has expired – still does not allow the dealer to ignore their obligations according to the CPA) that was send to my phone while I was driving to them to collect my car! Luckily, the CPA also states that you cannot put anything in a contract depriving a consumer from their rights. This dealership are basically trying to sell their used cars ‘voetstoots’ / ‘as is’ which is against the CPA act. I also discovered after the purchase that the car was in fact not a 1 owner car as advertised, and it was also advertised with a full BMW service record. Upon investigating either a non BMW service was done, or the service light was reset without being serviced…. I had to, at my own cost, service the car not to take any risks. All communications in regards to the CPA and complaints has been left unanswered by the dealership! Being ignored just fuels my objective to let other consumers know how they are treating me, a client. And being part of the Hatfield group this sort of behavior from this branch’ managers should be investigated. BUT, I also notified the Hatfield Group and they have not responded either! A simple "We acknowledge your e-mail and are investigating' or something similar would be appreciated, but neither the management of Suzuki Fourways or the Hatfield Group is responding! Be aware of this dealership tactics and protect yourself by rather supporting someone else.
0
Replies (0)