JC O

Bad service from Mossel Bay Ford

I made an appointment with Mossel Bay Ford on 17 November 2021 for a job that according to them would take one hour. I arrived there on the said date and time and they confirmed that it would take an hour. After an hour I went back and they did nothing - my bakkie still there where I parked it. All of a sudden they're in the Bakkie and wanted to start the job. I didn't have another hour and took my Bakkie. This bad service was followed up with Mr Johan van Aardt which is some kind of manager in the workshop. Since 25 November he told me that he will follow up and organise with my local dealership to do the job. Despite several interactions in November/December 2021, till this day he couldn't get it right. So on 14 December 2021 I tried Mr Adrian London, the sales relations consultant. He replied that he contacted the Operations Manager as well as the Dealer Principle. This was on 17 December 2021 and till date there was only silence. I will not refer anybody to Mossel Bay Ford. I also wouldn't buy a Ford again, although I am satisfied with my bakkie. The service is just not up to standard and I would probably go back to the always reliable Toyota.