Vidhya N

Frustrating experience

I hired: 1 x kids table and chair set 1 x jumping 20 x adult chair covers they called on the day of delivery saying they don't have enough white chair covers and can they offere alternative colours. I said ok please bring me pink, white and purple so I can see and choose the other filler colours. When received, the kids table and chairs were dirty and the table smelled like a farm - all had to be cleaned down. they didn't bring me options of other chair cover colours, just handed me a bag of 20 mixed pink and white covers and said it's 20 they didn't bring more for options. On the day of the party it was a DISASTER as I discovered they gave me 20 KIDS sized covers for chairs and not adult sized. I tried many times to get hold of Belinda and finally sent her a message - she replied quote "My driver is missing in action unfortunately I am ****m away unfortunately we won't be able to deliver the chair covers I am really sorry about. I also did not charge you for it as well. I am really sorry about this" I was left hanging - and to this day, NO refund either given that you have to pay upfront for the goods.. Very Frustrating experience 👎🏼👎🏼👎🏼