NS
Ngomsolwethu S
Active since Feb 2022
2
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2 reviews31 months ago
Chronicles of a dissapointed consumer
One is very much appreciative of the semi- free service provided to consumers, however this company has a LOT to work on internally. 1) Getting an update on the progress of the claim is a painful exercise; it takes a million phone calls and months of waiting for a simple update . 2)The facts I had advanced in response to the insurer's erroneous scene recreation expert's response were largely ingored because " I had not provided facts from an expert to the contrary". This defeats the whole purpose of having this office allowing lay consumers to argue their case.. 3) I was not given a chance to peruse all the responses from the insurer. 4)I feel like this office set me up for failure by not advising me that I needed to get an expert to argue ony behalf. They stated that they would consider all facts advacenced by consumera but in the endade a 180 degrees turn to throw away ally arguments because I am apparently not allowed to argue against an expert
131 replies
51 months ago
SCAM ALERT! They will lie to you and lie more if you question them
This is the worst car dealer in terms of customer service! I took my 2020 Mazda 3 1.5 Active 5dr for a simple 60000km service on 17/12/2021. I was then informed upon collecting my car after the service had been done that the service was incomplete; there were 2 filters (air filter and coolant filter) that needed to be changed but were out of stock. I took surprise at the fact that I was only informed of this only when I went to collect my car supposing that everything had been completed as I never received any update during the day to let me know what challenged they were. Nonetheless I was told that the 2 outstanding filters would be available the following week I.e by 24/12/21. The following week came and passed and I neither received the missing parts for my car nor any communication from the dealer explaining why those parts were not there. At the end of the second week I drove to the dealership to find out what was going on since I had received no update whatsoever. Upon arrival I was assisted by Celeste Goliath who had been my service advisor from the beginning. I left the dealership on the 30th/12/21 more frustrated and furious than ever before after Celeste Goliath had ridiculed me for voicing out my frustration to her at her poor communication. She told me I was not the only customer waiting for parts and that it was not Mekor Mazda's problem that the parts were not on stock. Long story short, she told me the parts would be available in the last week of January 2022. I left the dealer quite frustrated at this ordeal and asked Celeste to put everything in writing and email me so that I can have proof of everything that had happened Today is the 1st of February 2022, I have not received any of the outstanding parts for my car neither have I received any communication apologizing or explaining why I have had to wait this long for a simple car service to be completed. I am very angry at the fact that I am not kept up to date with what is happening regarding those outstanding parts and the fact that when I went to complain at the dealer I was ridiculed and walked out in shame hoping so.ething would be done but to date nothing has changed. This dealer is a SCAM!
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