CM
Colin M
Active since Feb 2022
2
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Reviews
2 reviews1 month ago
AC Direct changed price after payment and failed to attend installation
I purchased a Samsung AR6500 Wind Free 18000 BTU air conditioner with installation from AC Direct for R18,299, which was invoiced and paid in full. My installation address was provided at the start of the transaction: Langebaan Country Estate, Western Cape. Only after payment was made was I informed that an additional R1,200 travel charge would apply because the installation location is considered an “outlying area”. This charge did not appear on the invoice issued for payment. Despite the dispute over this newly introduced fee, installation was scheduled for 16 March 2026 at 10:30 AM. Unfortunately: No installer arrived No prior communication was provided I only received a later phone call advising the installation had been moved to 23 March, still conditional on paying the additional travel fee I have since opened support tickets #1787 and #50206 requesting that AC Direct either: Honour the original invoiced agreement and proceed with installation without the additional fee, or Cancel the transaction and refund the full R18,299 At the time of writing, the matter remains unresolved. I hope AC Direct’s management team will review this matter and resolve it fairly and promptly.
159 replies
51 months ago
Satisfied customer.
Brilliant company. Outstanding, friendly and professional service! I can recommend them highly! Thank you MitMak Motors for your help!
53 replies
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