Danie O

Get A Second Option - THIS IS NOT IT SIS!

The absolute worst customer service I have ever experienced with an ISP. From have to continually call and follow-up on when the requested Product (e.g. Fibre) will be installed/ live. I requested a line in August 2021 and to date have never received correspondance on the line progress. I have had to call every month to check on the progress and if the promised service will be delivered to my area as advertised. Yutiliti/ Lightstruck makes no effort to update clients and makes no effort to entertain the idea of customer service. I have not been so "fortunate" to use their service, however judging by their service beforehand I do not think they are serious about trading as an ISP. I have had better service with Telkom and other competing ISP's which says ALOT. Rubbish Customer Service.