Y
Yutiliti.co.za
Unclaimed Business
Y
Yutiliti.co.za
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Anton K
1 reviews | Active since Jan 2020
2 Feb 2025, 08:00
********* company
Absolutely ********** service. Please let everyone be warned that if you give notice to terminate your service they will charge a R1000 cancellation fee. They will then take this fee without you authorising it. Additionally, after the consultant explained that it is a month to month service that can be cancelled at any time they will also tell you that you need to give one calendar month notice. There are many other service providers that will give far better service. I suggest you stear well clear of this greedy ********* company
Helpful (0)
|Replies (0)AK
Anton K
1 reviews | Active since Jan 2020
2 Feb 2025, 08:00
********* company
Absolutely ********** service. Please let everyone be warned that if you give notice to terminate your service they will charge a R1000 cancellation fee. They will then take this fee without you authorising it. Additionally, after the consultant explained that it is a month to month service that can be cancelled at any time they will also tell you that you need to give one calendar month notice. There are many other service providers that will give far better service. I suggest you stear well clear of this greedy ********* company
0
Replies (0)CP
Colette P
1 reviews | Active since Jan 2020
21 Jan 2025, 19:21
Awful service second time in 6 months I have complsints
On my 4th email in almost 10 days reference number: YTL124050 to cancel month to month contract and no one is responding back via email or call!! support@yutiliti.co.za billin***utiliti.co.za
Helpful (0)
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Colette P
1 reviews | Active since Jan 2020
21 Jan 2025, 19:21
Awful service second time in 6 months I have complsints
On my 4th email in almost 10 days reference number: YTL124050 to cancel month to month contract and no one is responding back via email or call!! support@yutiliti.co.za billin***utiliti.co.za
0
Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
21 Dec 2023, 22:01
Yutiliti Fibre
To make an informed decision, think just once on using Yutiliti for your Internet service provider. I use my new HP laptop to go on to Facebook, WhatsApp, and to watch Amazon Prime, Netflix, et cetera. I purchased the 50/50 mbps at R849 per month. Well, even at that price uploads, downloads, and just watching a show or two took quite a while to view. There are times when I need to reboot to even download photographs or .pdf documents. I was then told by the Herm**** office of Yutiliti that everything is functioning extremely slow because other flats have internet, and that the main culprit is because I use a VPN (Virtual Private Network). So, be aware of their promises and failures to come through with their services. One always wonders why South Africa is in a mess : High prices and poor quality.
Helpful (0)
|Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
21 Dec 2023, 22:01
Yutiliti Fibre
To make an informed decision, think just once on using Yutiliti for your Internet service provider. I use my new HP laptop to go on to Facebook, WhatsApp, and to watch Amazon Prime, Netflix, et cetera. I purchased the 50/50 mbps at R849 per month. Well, even at that price uploads, downloads, and just watching a show or two took quite a while to view. There are times when I need to reboot to even download photographs or .pdf documents. I was then told by the Herm**** office of Yutiliti that everything is functioning extremely slow because other flats have internet, and that the main culprit is because I use a VPN (Virtual Private Network). So, be aware of their promises and failures to come through with their services. One always wonders why South Africa is in a mess : High prices and poor quality.
0
Replies (0)HP
Hennie P
1 reviews | Active since Jan 2020
23 Oct 2022, 11:44
Wow this is the Worst company to have Fibre from!!
The worst company to have Fiber from First 4 months after installation i just had a line speed of 20 mbps on a 100mbps line. Complained a lot. Always testing right at their side. After stopping to pay they come and the installation had a bit of plastic in the connector. Al of a sudden i had 100 mbps line. Ask my money back for the 90mbps i paid extra for. NOOO. Then the price went up and i downgraded because it went up R250 a month. Within the first year. I paid every month my R899 for a 50mbps line. All of a sudden i owe them a extra R74 this month. No idea why but they threatening to disconnect if i did not pay immediately.
Helpful (0)
|Replies (0)HP
Hennie P
1 reviews | Active since Jan 2020
23 Oct 2022, 11:44
Wow this is the Worst company to have Fibre from!!
The worst company to have Fiber from First 4 months after installation i just had a line speed of 20 mbps on a 100mbps line. Complained a lot. Always testing right at their side. After stopping to pay they come and the installation had a bit of plastic in the connector. Al of a sudden i had 100 mbps line. Ask my money back for the 90mbps i paid extra for. NOOO. Then the price went up and i downgraded because it went up R250 a month. Within the first year. I paid every month my R899 for a 50mbps line. All of a sudden i owe them a extra R74 this month. No idea why but they threatening to disconnect if i did not pay immediately.
0
Replies (0)DO
Danie O
1 reviews | Active since Jan 2020
8 Feb 2022, 06:28
Get A Second Option - THIS IS NOT IT SIS!
The absolute worst customer service I have ever experienced with an ISP. From have to continually call and follow-up on when the requested Product (e.g. Fibre) will be installed/ live. I requested a line in August 2021 and to date have never received correspondance on the line progress. I have had to call every month to check on the progress and if the promised service will be delivered to my area as advertised. Yutiliti/ Lightstruck makes no effort to update clients and makes no effort to entertain the idea of customer service. I have not been so "fortunate" to use their service, however judging by their service beforehand I do not think they are serious about trading as an ISP. I have had better service with Telkom and other competing ISP's which says ALOT. Rubbish Customer Service.
Helpful (0)
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Danie O
1 reviews | Active since Jan 2020
8 Feb 2022, 06:28
Get A Second Option - THIS IS NOT IT SIS!
The absolute worst customer service I have ever experienced with an ISP. From have to continually call and follow-up on when the requested Product (e.g. Fibre) will be installed/ live. I requested a line in August 2021 and to date have never received correspondance on the line progress. I have had to call every month to check on the progress and if the promised service will be delivered to my area as advertised. Yutiliti/ Lightstruck makes no effort to update clients and makes no effort to entertain the idea of customer service. I have not been so "fortunate" to use their service, however judging by their service beforehand I do not think they are serious about trading as an ISP. I have had better service with Telkom and other competing ISP's which says ALOT. Rubbish Customer Service.
0
Replies (0)HP
Hennie P
1 reviews | Active since Jan 2020
12 Jan 2022, 05:23
Yutiliti and Lightstruck line speed lies!!
I keep complaining that i have half the speed i am paying for!! I have a 100mbps line and it tested on their prescribed app less than 50mbps at the router with a appel ipnone 12 pro. Apparntly just with a plugged in ethernet cable can i get 100mbps. Still dont have the answer where on my where the 12 pro max take that cable!! Sean Mileham aned Christopher Reynolds is just spinning stories and today my download speed is 68mbps. and my upload speed is 3.2 mpbs tested now. So my wife use our MTN router that the contract had thankfulle not exspired yet to do her work on skype! So how is that possible!!
Helpful (0)
|Replies (0)HP
Hennie P
1 reviews | Active since Jan 2020
12 Jan 2022, 05:23
Yutiliti and Lightstruck line speed lies!!
I keep complaining that i have half the speed i am paying for!! I have a 100mbps line and it tested on their prescribed app less than 50mbps at the router with a appel ipnone 12 pro. Apparntly just with a plugged in ethernet cable can i get 100mbps. Still dont have the answer where on my where the 12 pro max take that cable!! Sean Mileham aned Christopher Reynolds is just spinning stories and today my download speed is 68mbps. and my upload speed is 3.2 mpbs tested now. So my wife use our MTN router that the contract had thankfulle not exspired yet to do her work on skype! So how is that possible!!
0
Replies (0)