ROY A

VERY UNHAPPY WITH SKYE TV RETREAT REFERRAL

On Thursday 3 Feb 2022 I phoned SKYE TV (288 Main Rd, Retreat, Cape Town, tel 021 701 6868) to report my DSTV not working. They undertook to send a service person the next day at 11:00. No one came, so at 12:55 I again phoned 021 701 6868 and they said they would make sure that my problem was being attended to. Not long afterwards, two men arrived from another company, DSTV INSTALLERS , who said they were SKYE subcontractors, and had been told to attend to our DSTV problem. They immediately did some tests, replaced some parts, and got the system working. We were told to pay immediately by EFT into their ABSA account to get a R100 discount. However, on Monday, the TV remote was not working, so I called SKYE TV directly, and when their own technicians came, they told us that there was no record of my previous call on their computer system, and furthermore, they do not use subcontractors, but do all repair work themselves. This shows us that the employee who handled my call at SKYE TV sent my contact details to DSTV INSTALLERS who lied about being subcontractors of SKYE TV, and grasped an opportunity to take away work that rightfully belonged to SKYE TV. They also charged us more than double the normal price that SKYE TV would have charged. The genuine SKYE TV technicians took photographs of the DSTV INSTALLERS invoice. Let us hope that SKYE TV finds the person responsible. 9