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Traumatic, racist experience at Leaves Lodge & Spa Nelspruit

I've had a horrific experience staying at Leaves Lodge & Spa while on a business trip with three of my colleagues. We'd booked one night's stay bed & breakfast. 1st incident - While waiting to have dinner, we ordered drinks only to find they didn't have any sparkling water, any juice (they offered us kiddies boxed juice as an alternative) or any bottled water. The service was very slow, only two staff were on duty that evening, the chef and the waiter who informed us there was no manager on duty that evening. We decided to go have dinner at the local Spur instead. 2nd incident - We tried to address the previous night's dinner incident with the manager on duty who ignored it completely and moved on to the breakfast orders. 3rd incident - I hurt my toe on the corner of the shower that morning and needed a first aid kit. I tried calling reception, the room's phone was dead so I had to limp to reception for assistance. The manager on duty informed me that the first aid kit was locked and we had to wait for one of their staff members to arrive later to open it. I limped back to my room to wait. Upon arrival at my room the manager noticed some blood splatters on one of the towels from the bathroom I'd used stepping out when I got injured. He became quite agitated, stating that he'd charge me for linen damage and he assumes I wouldn't have used towels had I been in my own home! I said I'd pay for the linen but his behavior was quite shocking seeing as I'm injured and noted his lack of empathy. At this point he marched, uninvited to the bathroom and started pointing at tissues stating I could've used those instead of damaging the linen! Then he said "You people just like to complain". I asked him what he meant by that statement as I'm a young black woman and him being an older white male. He ignored my question about his racist comment and said he'd never encountered any problems with my company before, "Do you want my help or not?" He asked. I told him I preferred to be assisted by someone else to which he said they were understaffed, he'd made an exception coming in to serve us and stormed out of the room. I waited, thinking he'd send someone to assist with my injury but no one came. I limped back to reception and called one of my colleagues for assistance who went to speak to the manager on duty who was then just nonchalant about the incident and had just continued with his work after storming out of my room earlier. We then packed up and left the establishment.