Abby B

DON'T USE HEROTEL BORDER INTERNET

Horrendous service!!!! WOULD NOT RECOMMEND! On Monday herotel rocks up at my house no appointment and obviously no one was home. So I phoned to report the fault and was told a job card was be made out and we are scheduled to be first on the list for this morning . NO BODY CAME NO BODY EVEN PHONED! When I called I was informed that no job card was made. So I was horribly late for work for absolutely no reason. Now I'm expected to wait at home AGAIN tomorrow! On account of herotel mess up I must now lose more money by going in late to work, on top of the money I've already lost being unable to trade or graphic design. The technical support is useless all they can do is escalate to scheduling who have not Called me once to schedule anything. HEROTEL DOES NOT CARE ABOUT INDIVIDUALS THEY ONLY ONLY CARE ABOUT THE BIG FISH WHICH IS VERY EVIDENT. I have also called several times in the last two days waiting no less than 15min a time despite the voice prompt continuously letting me know that there is no one in front of me.. Why on earth would you have a voice prompt that tells you this if you still have to wait 20min for someone to pick up. I would have been far less irritated if I knew the technical support was busy helping someone else but clearly they were not! I WISH I COULD SAY THIS WAS THE FIRST TIME YOU PEOPLE HAVE DONE THIS BUT IT'S NOT AND MY CONTRACT IS LESS THAN 6 MONTHS OLD. I waited on hold now for so long. Eventually I hung up and redialed. When I redialed night service was on so there is no one to take my call but there is someone who can press the button to activate night mode? this post is going on every single social platform known to mankind and i will be on touch in the morning to get the recording of my call where I was promised that I'd be first in line this morning and told a job card was made so that this can be escalated further. So in conclusion YOUR SERVICES ARE POOR YOUR TECHNICAL SUPPORT IS PATHETIC AND YOUR ADMINISTRATION IS APPUALING.