BI
Border Internet
Unclaimed Business
BI
Border Internet
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceES
Elundini-Lothukela Socishe
1 reviews | Active since Jan 2020
6 Nov 2024, 01:59
Herotel/ Border Internet
I asked Herotel/ Border Internet to install fibre at my home some years back. They really did so, l was happy to finally have WiFi at home. Little did I know that their fibre only covered the room it was installed in. On noticing that, l called and reported this, the lady who attended to my call told me that l need to buy an extender, which l eventually did. Even after connecting this extender the WiFi was on and off in the other parts of the house. I even hired someone to assist me with this extender, but later it went back to being on and off. In September my son was home from another province where he resides, he vowed to look at this problem before he goes back. He called our service provider and explained our problem. We have routers at home, they tried to assist him using these routers, but still to no avail. He was told that a technician has to come and look at this problem. Really the technician came, told us he has to add cable to the other wing of the house, we agreed to that. I told him have two routers, he said he had brought a used router that he uninstalled from another house, so he would install it and the company won’t charge us for it. I told my son that information, he confirmed it in front of me and the technician repeated the same thing. He then it’s okay if it’s working no problem. The technician did his job, the WiFi was fine and we were happy. I signed the the piece of paper he gave me, and we bid farewell to him. Then came a call during the week, which wanted us to pay R1400+ , l felt it was too much because l take all this as their job not well done from the very onset. I told the lady l want to lay a query, who do l talk to, she transferred me to a very polite and understanding lady. She told me she would send my query to her senior who deals with my area. I appreciated that and thanked her. She told me to look out for an email for their response. The email arrived, l was told that they are discounting the call out fee, l am liable for the payment of the cable and router. The used router to my understanding. The discount was R500. Now my question was how much do l pay for the used router, surely l can’t pay a full amount for a used object. The story changed, the router installed is new, they even said they would talk to the technician. They came back to me telling me the name of the router and that type is new, it can’t be old. What do l know about their routers, except for what l was told by their employee? We became cheeky because we know what was told to us. Another thing, the fact that those who came to install the WiFi here, didn’t check that their product is working well, is also my fault. They say l should check everything is working well before their people leave, did l know that their WiFi can only service one room? Have l ever installed WiFi? Why do they expect me to know all those dynamics? Why didn’t their people go around and check if their product ran smoothly? Now l am being a scapegoat for their incompetence, l have to take the blame for their shortfalls, simple because I am their stupid client. Now, they have sent an email charging the whole R1400+ and promised to disconnect my service. I have missed the part that the technician is not responding to our messages and calls. As l write now, they have disconnected my WiFi, l had to buy data to write this review. The router saga is still hanging we are not satisfied at all, we are willing to pay for the price of a used router, not a new one whereas we were told it’s from another household. I feel being bul**** and taken for granted by Herotel/ Border Internet, l have never missed a payment towards their WiFi to be treated with such disrespect. No wonder their Black consultants have no respect for clients, they talk like they own the world and don’t have good customer service. The other one even handed me over to a gentleman, who is a good listener, l think he is Joseph or Joshua. Those Black ladies take from their employers how to be disrespectful and to take customers for fools. One day they will have a good competition and the company will retrench them, if they don’t protect their bread. Herotel/ Border Internet, get your house in order, don’t treat customers like fools who don’t know their rights, only know how to pay for your poor service. This is a return job and you know that, it’s just that you think you are dealing with a dimwit. Well l am willing to pay your money, but the router is used it’s from another household, l can’t pay for a new router. You are trying to recover the call-out fee you discounted, you don’t want to lose in this saga. It’s your technicians who did not go around and check if they did a good job. This is your brand treat it with care, l even regret recommending you to so many people, when you act like this when problems surface.
Helpful (0)
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Elundini-Lothukela Socishe
1 reviews | Active since Jan 2020
6 Nov 2024, 01:59
Herotel/ Border Internet
I asked Herotel/ Border Internet to install fibre at my home some years back. They really did so, l was happy to finally have WiFi at home. Little did I know that their fibre only covered the room it was installed in. On noticing that, l called and reported this, the lady who attended to my call told me that l need to buy an extender, which l eventually did. Even after connecting this extender the WiFi was on and off in the other parts of the house. I even hired someone to assist me with this extender, but later it went back to being on and off. In September my son was home from another province where he resides, he vowed to look at this problem before he goes back. He called our service provider and explained our problem. We have routers at home, they tried to assist him using these routers, but still to no avail. He was told that a technician has to come and look at this problem. Really the technician came, told us he has to add cable to the other wing of the house, we agreed to that. I told him have two routers, he said he had brought a used router that he uninstalled from another house, so he would install it and the company won’t charge us for it. I told my son that information, he confirmed it in front of me and the technician repeated the same thing. He then it’s okay if it’s working no problem. The technician did his job, the WiFi was fine and we were happy. I signed the the piece of paper he gave me, and we bid farewell to him. Then came a call during the week, which wanted us to pay R1400+ , l felt it was too much because l take all this as their job not well done from the very onset. I told the lady l want to lay a query, who do l talk to, she transferred me to a very polite and understanding lady. She told me she would send my query to her senior who deals with my area. I appreciated that and thanked her. She told me to look out for an email for their response. The email arrived, l was told that they are discounting the call out fee, l am liable for the payment of the cable and router. The used router to my understanding. The discount was R500. Now my question was how much do l pay for the used router, surely l can’t pay a full amount for a used object. The story changed, the router installed is new, they even said they would talk to the technician. They came back to me telling me the name of the router and that type is new, it can’t be old. What do l know about their routers, except for what l was told by their employee? We became cheeky because we know what was told to us. Another thing, the fact that those who came to install the WiFi here, didn’t check that their product is working well, is also my fault. They say l should check everything is working well before their people leave, did l know that their WiFi can only service one room? Have l ever installed WiFi? Why do they expect me to know all those dynamics? Why didn’t their people go around and check if their product ran smoothly? Now l am being a scapegoat for their incompetence, l have to take the blame for their shortfalls, simple because I am their stupid client. Now, they have sent an email charging the whole R1400+ and promised to disconnect my service. I have missed the part that the technician is not responding to our messages and calls. As l write now, they have disconnected my WiFi, l had to buy data to write this review. The router saga is still hanging we are not satisfied at all, we are willing to pay for the price of a used router, not a new one whereas we were told it’s from another household. I feel being bul**** and taken for granted by Herotel/ Border Internet, l have never missed a payment towards their WiFi to be treated with such disrespect. No wonder their Black consultants have no respect for clients, they talk like they own the world and don’t have good customer service. The other one even handed me over to a gentleman, who is a good listener, l think he is Joseph or Joshua. Those Black ladies take from their employers how to be disrespectful and to take customers for fools. One day they will have a good competition and the company will retrench them, if they don’t protect their bread. Herotel/ Border Internet, get your house in order, don’t treat customers like fools who don’t know their rights, only know how to pay for your poor service. This is a return job and you know that, it’s just that you think you are dealing with a dimwit. Well l am willing to pay your money, but the router is used it’s from another household, l can’t pay for a new router. You are trying to recover the call-out fee you discounted, you don’t want to lose in this saga. It’s your technicians who did not go around and check if they did a good job. This is your brand treat it with care, l even regret recommending you to so many people, when you act like this when problems surface.
0
Replies (0)MD
CM
Cyril M
1 reviews | Active since Jan 2020
27 Sept 2023, 07:22
Border Internet - WORST CUSTOMER SERVICE EVER!
Wi-Fi went off on Saturday night at about 23:00. On Sunday nothing changed, and we only received automated sms's stating that the Winterstrand area is offline. On Monday the same. On Tuesday they started following in Eskom's footsteps, as the Wi-Fi was on and off during the day, and superslow. I spoke to customer care agents 4 times, and requested that a senior person call me back which still did not happen. My upload is supposed to be 3.0mb/s and the download 8.0mb/s, but it is only 0.77mb/s and 4.50mb/s. I have a online business and my son is doing online schooling, and is busy prepping for his Matric exam. Before signing up with Border Internet (Herotel East London) go and read all the posts on facebook about their *** service. If only we did it... They should change their name to Zerotell
Helpful (0)
|Replies (0)CM
Cyril M
1 reviews | Active since Jan 2020
27 Sept 2023, 07:22
Border Internet - WORST CUSTOMER SERVICE EVER!
Wi-Fi went off on Saturday night at about 23:00. On Sunday nothing changed, and we only received automated sms's stating that the Winterstrand area is offline. On Monday the same. On Tuesday they started following in Eskom's footsteps, as the Wi-Fi was on and off during the day, and superslow. I spoke to customer care agents 4 times, and requested that a senior person call me back which still did not happen. My upload is supposed to be 3.0mb/s and the download 8.0mb/s, but it is only 0.77mb/s and 4.50mb/s. I have a online business and my son is doing online schooling, and is busy prepping for his Matric exam. Before signing up with Border Internet (Herotel East London) go and read all the posts on facebook about their *** service. If only we did it... They should change their name to Zerotell
0
Replies (0)TG
Tracey G
1 reviews | Active since Jan 2020
16 Apr 2023, 07:44
Pathetic service agents and technicians
I will not recommend Herotel Lcom Queenstown to anyone. These people are uneducated useless and they debit their clients accounts but can't provide a stable connection. I've been having issues since last week Wednesday, I've called their support several times and each agent give me a different reason. Also they don't assist at all and try and get me off the call instead of sending a technician to resolve the connection issue. I've never seen such incompetence in my life. This is not the 1st time I've struggled to get the service they promised. I sent a msg to their DOM wiehan.coetze who doesn't reply to msgs. This is pathetic. Their support team is untrained and logging tickets is a waste of time. Herotel should be out of business cause so many of their clients struggle with internet connection.
Helpful (0)
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Tracey G
1 reviews | Active since Jan 2020
16 Apr 2023, 07:44
Pathetic service agents and technicians
I will not recommend Herotel Lcom Queenstown to anyone. These people are uneducated useless and they debit their clients accounts but can't provide a stable connection. I've been having issues since last week Wednesday, I've called their support several times and each agent give me a different reason. Also they don't assist at all and try and get me off the call instead of sending a technician to resolve the connection issue. I've never seen such incompetence in my life. This is not the 1st time I've struggled to get the service they promised. I sent a msg to their DOM wiehan.coetze who doesn't reply to msgs. This is pathetic. Their support team is untrained and logging tickets is a waste of time. Herotel should be out of business cause so many of their clients struggle with internet connection.
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Abby B
1 reviews | Active since Jan 2020
15 Feb 2022, 16:15
DON'T USE HEROTEL BORDER INTERNET
Horrendous service!!!! WOULD NOT RECOMMEND! On Monday herotel rocks up at my house no appointment and obviously no one was home. So I phoned to report the fault and was told a job card was be made out and we are scheduled to be first on the list for this morning . NO BODY CAME NO BODY EVEN PHONED! When I called I was informed that no job card was made. So I was horribly late for work for absolutely no reason. Now I'm expected to wait at home AGAIN tomorrow! On account of herotel mess up I must now lose more money by going in late to work, on top of the money I've already lost being unable to trade or graphic design. The technical support is useless all they can do is escalate to scheduling who have not Called me once to schedule anything. HEROTEL DOES NOT CARE ABOUT INDIVIDUALS THEY ONLY ONLY CARE ABOUT THE BIG FISH WHICH IS VERY EVIDENT. I have also called several times in the last two days waiting no less than 15min a time despite the voice prompt continuously letting me know that there is no one in front of me.. Why on earth would you have a voice prompt that tells you this if you still have to wait 20min for someone to pick up. I would have been far less irritated if I knew the technical support was busy helping someone else but clearly they were not! I WISH I COULD SAY THIS WAS THE FIRST TIME YOU PEOPLE HAVE DONE THIS BUT IT'S NOT AND MY CONTRACT IS LESS THAN 6 MONTHS OLD. I waited on hold now for so long. Eventually I hung up and redialed. When I redialed night service was on so there is no one to take my call but there is someone who can press the button to activate night mode? this post is going on every single social platform known to mankind and i will be on touch in the morning to get the recording of my call where I was promised that I'd be first in line this morning and told a job card was made so that this can be escalated further. So in conclusion YOUR SERVICES ARE POOR YOUR TECHNICAL SUPPORT IS PATHETIC AND YOUR ADMINISTRATION IS APPUALING.
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Abby B
1 reviews | Active since Jan 2020
15 Feb 2022, 16:15
DON'T USE HEROTEL BORDER INTERNET
Horrendous service!!!! WOULD NOT RECOMMEND! On Monday herotel rocks up at my house no appointment and obviously no one was home. So I phoned to report the fault and was told a job card was be made out and we are scheduled to be first on the list for this morning . NO BODY CAME NO BODY EVEN PHONED! When I called I was informed that no job card was made. So I was horribly late for work for absolutely no reason. Now I'm expected to wait at home AGAIN tomorrow! On account of herotel mess up I must now lose more money by going in late to work, on top of the money I've already lost being unable to trade or graphic design. The technical support is useless all they can do is escalate to scheduling who have not Called me once to schedule anything. HEROTEL DOES NOT CARE ABOUT INDIVIDUALS THEY ONLY ONLY CARE ABOUT THE BIG FISH WHICH IS VERY EVIDENT. I have also called several times in the last two days waiting no less than 15min a time despite the voice prompt continuously letting me know that there is no one in front of me.. Why on earth would you have a voice prompt that tells you this if you still have to wait 20min for someone to pick up. I would have been far less irritated if I knew the technical support was busy helping someone else but clearly they were not! I WISH I COULD SAY THIS WAS THE FIRST TIME YOU PEOPLE HAVE DONE THIS BUT IT'S NOT AND MY CONTRACT IS LESS THAN 6 MONTHS OLD. I waited on hold now for so long. Eventually I hung up and redialed. When I redialed night service was on so there is no one to take my call but there is someone who can press the button to activate night mode? this post is going on every single social platform known to mankind and i will be on touch in the morning to get the recording of my call where I was promised that I'd be first in line this morning and told a job card was made so that this can be escalated further. So in conclusion YOUR SERVICES ARE POOR YOUR TECHNICAL SUPPORT IS PATHETIC AND YOUR ADMINISTRATION IS APPUALING.
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