ES
Elundini-Lothukela Socishe
Active since Nov 2016
8
Reviews
0
Industries
Reviews
8 reviews18 months ago
Herotel/ Border Internet
I asked Herotel/ Border Internet to install fibre at my home some years back. They really did so, l was happy to finally have WiFi at home. Little did I know that their fibre only covered the room it was installed in. On noticing that, l called and reported this, the lady who attended to my call told me that l need to buy an extender, which l eventually did. Even after connecting this extender the WiFi was on and off in the other parts of the house. I even hired someone to assist me with this extender, but later it went back to being on and off. In September my son was home from another province where he resides, he vowed to look at this problem before he goes back. He called our service provider and explained our problem. We have routers at home, they tried to assist him using these routers, but still to no avail. He was told that a technician has to come and look at this problem. Really the technician came, told us he has to add cable to the other wing of the house, we agreed to that. I told him have two routers, he said he had brought a used router that he uninstalled from another house, so he would install it and the company won’t charge us for it. I told my son that information, he confirmed it in front of me and the technician repeated the same thing. He then it’s okay if it’s working no problem. The technician did his job, the WiFi was fine and we were happy. I signed the the piece of paper he gave me, and we bid farewell to him. Then came a call during the week, which wanted us to pay R1400+ , l felt it was too much because l take all this as their job not well done from the very onset. I told the lady l want to lay a query, who do l talk to, she transferred me to a very polite and understanding lady. She told me she would send my query to her senior who deals with my area. I appreciated that and thanked her. She told me to look out for an email for their response. The email arrived, l was told that they are discounting the call out fee, l am liable for the payment of the cable and router. The used router to my understanding. The discount was R500. Now my question was how much do l pay for the used router, surely l can’t pay a full amount for a used object. The story changed, the router installed is new, they even said they would talk to the technician. They came back to me telling me the name of the router and that type is new, it can’t be old. What do l know about their routers, except for what l was told by their employee? We became cheeky because we know what was told to us. Another thing, the fact that those who came to install the WiFi here, didn’t check that their product is working well, is also my fault. They say l should check everything is working well before their people leave, did l know that their WiFi can only service one room? Have l ever installed WiFi? Why do they expect me to know all those dynamics? Why didn’t their people go around and check if their product ran smoothly? Now l am being a scapegoat for their incompetence, l have to take the blame for their shortfalls, simple because I am their stupid client. Now, they have sent an email charging the whole R1400+ and promised to disconnect my service. I have missed the part that the technician is not responding to our messages and calls. As l write now, they have disconnected my WiFi, l had to buy data to write this review. The router saga is still hanging we are not satisfied at all, we are willing to pay for the price of a used router, not a new one whereas we were told it’s from another household. I feel being bul**** and taken for granted by Herotel/ Border Internet, l have never missed a payment towards their WiFi to be treated with such disrespect. No wonder their Black consultants have no respect for clients, they talk like they own the world and don’t have good customer service. The other one even handed me over to a gentleman, who is a good listener, l think he is Joseph or Joshua. Those Black ladies take from their employers how to be disrespectful and to take customers for fools. One day they will have a good competition and the company will retrench them, if they don’t protect their bread. Herotel/ Border Internet, get your house in order, don’t treat customers like fools who don’t know their rights, only know how to pay for your poor service. This is a return job and you know that, it’s just that you think you are dealing with a dimwit. Well l am willing to pay your money, but the router is used it’s from another household, l can’t pay for a new router. You are trying to recover the call-out fee you discounted, you don’t want to lose in this saga. It’s your technicians who did not go around and check if they did a good job. This is your brand treat it with care, l even regret recommending you to so many people, when you act like this when problems surface.
0 replies
18 months ago
Iwyze
I have an insurance policy for my car and household items, with Iwyze. They have a tendency of deducting an extra R50 together with the premium, and I have once sent an email querying this. They have started again, which means they make more money with these R50, whereas they charge high premiums. Also don’t want to fix stuff when you make a claim for household items. I made a claim for a television that did not want to work after there was storm. I had to hire someone to look at the television, to see what had caused the problem and send an electricity compliance certificate. All those things required me to have money, on top of that l lost my cash back which was due to me, even though they did not fix my television problem. They are so abusive and think they are the only insurance company. It’s a pity that the car l am paying for has broken down, otherwise l would shop for another insurance for my car. Iwyze is not kind to me as their old client, I feel not appreciated at all. Even their premium is too high for such an old car, the car I drive insured by another company, which is higher in value than the one they have insured, the premium is satisfactory. They must stop robbing me those R50 going forward.
106 replies
22 months ago
Being played by the Project Manager of Grounded Media
In March 2024 l was offered a job by the Project Manager of Grounded Media. She got my contact number from a friend. She wanted me to facilitate around schools in my area. I was told to employ a Fixer, who was going to help me with connection of the overhead projector. After reaching my target the Project Manager told me that I connected on the wrong site. She could see all my work, but it was not on the site that the client could see. She told me that l would not be paid unless l redo the work, which was impossible because the learners had received all the information. She then suggested that l start other schools, after sleeping on that, l decided that l could not drive around starting afresh without any payment. I decided to wait and see what the UK would do to sort my work, as she had told me that she had sent it to the UK. When l was told l would not get paid, my concern was my Fixer. So, l asked if my problem affected her too and was told she would be paid. I was happy and contacted the Fixer, l furnished her with the contact details of the Project Manager, so that they could communicate. I wanted to be transparent to the Fixer. The first red flag showed when the Fixer told me that the Project Manager told her that she provided us with traveling expenses. I was taken aback by such a blatant lye, l told the Fixer to include traveling expenses when she tenders her claim, and see if it would be rejected. It was not, then the Fixer believed me. The Project Manager contacted me, telling me that the UK had not gotten back to her yet, so l would receive 60% of my payment, l accepted that. She told me to tender my invoice. It was now May, she told me to edit the date to 15th April, l did that. She contacted me again, telling me that I would receive 50% of my salary, she had negotiated for 60% but the finance department said 50%, l said fine. When she told me that, she had already edited my invoice, she sent the edited invoice to me. I was taken aback by her editing my invoice, well l kept quite. I was going to be paid together with the Fixer now that they decided to pay me. We waited for our payments on the 15th of May, they never reflected on our accounts. The Fixer called me and told that she’s calling the Project Manager to ask about the payment. She got back to me telling me that she said it will reflect on the 16th, because it was processed in the 15th. I consoled the Fixer who was very much frustrated. On the 16th the payment did not hit my bank, I called the Fixer to know what was happening to her. She never responded to my calls and messages, so I did not know what was happening. On the 17th l jot a message to the Project Manager, asking if there was a problem with the payment. Later in the day she told me that finance had not made any payments on the 15th. Then on the same message she said good news my work had been sorted, so I go back to my full rate and l must edit my invoice. I would be paid full amount at the end of the month. That was my second red flag. Can you imagine the disappointment l felt, expecting money then you are told “good news” that is not good to you. I swallowed the bitter pill, what could l do, they are holding the keys to my money. I edited the invoice and tendered it to her and the other lady she told me to send to too. After telling me my work had been sorted and not paying me even the 50% l was ready to receive, she required everything from me. The registers, the pictures and the equipment I was using on the project, the overhead projector and the screen. The third red flag, hit my mind. Why the rush about the equipment, l understand about the other stuff, she needed them to finish her report, but the equipment? I sent her the stuff that involved the work l had done, but not the equipment. I knew l must have something from this company. She wrote an email about the equipment and included her colleague to be in contact with me regarding the returning of the equipment. The lady called and eventually l wrote an SMS telling her that the equipment would be returned after l have received my payment. Let’s remember that the lady said “good news, your work has been sorted…” but whenever we talked about my payment she would go back to the solved problem. One day l received a call from the lady she assigned to deal with the returning of the stuff. I decided to answer the call, she told me she had been looking for me, she wanted to arrange the fetching of the stuff. I asked if she had not read my message, l responded with an SMS to her missed calls. She told me that the cellphone is a work phone, she doesn’t even read the messages. Then l told her what l wrote on the SMS, the stuff will be released when l get my payment. She told me that they don’t trust that l will return the stuff after l get paid. I asked her what’s the reason for me to trust them, after all that has happened. She could not answer me, and told me that she’s with the Project Manger. The Project Manager wanted me to remember that l got paid late because of the problem l did, l interjected telling her that she must stop going back to what she said it was sorted. She must tell me why they are not paying me, l don’t want to hear anything about the sorted problem. Unfortunately we had electricity problem in my area, my battery died. On the month end of May they paid me 50% of my payment, told me to send their stuff for another 50%. I told her another 50% for their stuff or it stays this way, because we don’t trust each other. I write this review because l have received an email from the Project Manager, telling me that the stuff l’m keeping is cheaper than what they owe me, which l already knew. I can’t let them play me simple because the stuff is cheap. l worked for that money using my resources, my car, my data, my time. If they don’t value people’s time and resources well, they can keep the money that l worked for, my conscience is clean because l did what they required of me. Is their conscience clean? I sleep well at night, do they? Do their UK Sponsors know how they operate? That’s why she never bothers to ask for documents and sending contracts, she knows how things end. P.S. She told me the Fixer was paid in full, after she had once asked her why she was talking about money with her, she never employed her, l employed her, she must talk to me. The Fixer sent their conversation to me, after she had told her to tender her invoice. She even told her she’s not paid because l logged in the wrong site. She was now involved in my mistake when they failed to pay her. I am talking about the Project Manager of Grounded Media. I decided to stop taking her calls so that she writes to me for evidence, because she changes her word a lot. I have emails and WhatsApp messages from her. She even recalled an email she threatened not to pay me in it. Am l wrong, is the Project Manager right? I owned my mistake until it was sorted, but to her l have to suffer for it until Jesus comes.
0 replies
58 months ago
No care for existing customers.
I don’t know whether it’s the lockdown that has caused iWYZE not to be user friendly, seemingly they don’t care about their existing customers they are gunning for new ones. My seventy plus mother is trying to call them but she has to register online to get assistance. How does she even know how to register online, there is no option for assistance telephonically in their system. We have wasted money calling, only new business is catered for. Thank you iWYZE for nothing.
53 replies
63 months ago
Feedback on Pick ‘n Pay’s refusal to replace my iron
They refused to take the blame for the iron they failed to explain its guarantee to me, even after HelloPeter contacted them. They said they couldn’t assist me unfortunately.
56 replies
63 months ago
Dstv so disrespectful and taking clients for granted
I paid my account on the 15th as usual, but to my surprise my service was suspended on the early hours of the 17th. I called and was told to send proof of payment, which I did immediately. After sending proof I was still told about twenty four hours. After it all they never bothered to inform me when I was reconnected, I found out through Showmax who was affected by the disconnection. Now I’m ****ed off because they only wrote to me after I wrote on Twitter and they are telling me lies and are shoving “excellent service” down my throat. I am still looking for this “excellent service” they are talking about after such inconvenience. They are so used to getting away with ******, that they don’t even know when to stop disrespecting their clients.
56 replies
68 months ago
Be careful of Pick n Pay
I bought a set of Russel Hob irons which were on special. They both had two year warranty. After a year the bigger iron just stopped working, I took it to Pick n Pay, they did not want to replace it telling me to contact Russel Hob. They never explained anything to me when I bought the irons, all they bragged about was the two year warranty. I am still stuck with their iron.
53 replies
115 months ago
Disappointed by my old bank, Standard
<p>They just closed my over twenty years old cheque account, because I moved my salary to a bank with lesser charges. I had arranged a stop order to keep my account running. One month my money was returned where it came from. </p> <p>I went to Standard Bank to enquire, they told me that I had said I took my salary to a bank with less charges. I asked if it was not my right to take my money where I felt they help me save, instead of being bankrupted by returned debit orders. They said they couldn't do anything then for me.</p> <p>I just want to know if it is not within my rights to choose a bank of my choice. </p> <p> </p> <p>Thank you in anticipation. </p>
191 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)