Pathetic service agents and technicians

I will not recommend Herotel Lcom Queenstown to anyone. These people are uneducated useless and they debit their clients accounts but can't provide a stable connection. I've been having issues since last week Wednesday, I've called their support several times and each agent give me a different reason. Also they don't assist at all and try and get me off the call instead of sending a technician to resolve the connection issue. I've never seen such incompetence in my life. This is not the 1st time I've struggled to get the service they promised. I sent a msg to their DOM wiehan.coetze who doesn't reply to msgs. This is pathetic. Their support team is untrained and logging tickets is a waste of time. Herotel should be out of business cause so many of their clients struggle with internet connection.