Charlene K

Pathetic customer service

Most pathetic customer service. We ordered blinds and paid for it on Sunday 31 January 2022. They promised that blinds will be delivered within 7 t0 10 working days. Today is the 14th day, and still no blinds have been delivered. When I call to follow up I get told that she is out seeing customer and that our blinds have been dispatched. When asked for the tracking number she fails to produce (even after they promise in their website tht toy get a tracking number to track your parcel). She gave me a number which she claims is dispatches number but the number doesn't exist. She keeps making empty promises that she will follow up on our order but she never does, she doesn't even return calls we have to call all the time. According to her the company only has two numbers, the one I contact her on and the non existing number. They definitely don't live up to what they promise their clients. Poor and pathetic customer service! Customer service to them end once the money is in their accounts.