NM
Ngwakwana M
Active since Feb 2022
2
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Reviews
2 reviews51 months ago
Unethical and displeasing service
I'm starting to think this whole company is a scam. After so many years of insuring with them the first time I make a claim, they decline it furthermore reason for it being declined is invalid. I went on and appealed for the claim since then I still didn't get feedback just unethical and displeasing service from company and its consultants. I need my matter further escalated. This is genuinely unfair and wrong in so many ways.
53 replies
51 months ago
Unethj, displeasing service
So I joined the company back in 2018 when I bought a new device with MTN, fast forward 2021 I loose the device in December and make a claim for it, mind you I have been paying my monthly fees with no hestitaion, my claim was responded a month later even so it was declined the reason for the claim being denied is invalid as well. I went again and appealed the claim and declared it false and corrected the mistake till this day my emails are not being responded furthermore the consultants as well as the company have been unethical in so many ways. It is disappointing to know that I have been paying on time, my claim is as per agreed on the contract however still being denied and the service I'm getting highly disappointing to. I need help with the resolution to this matter!
0 replies
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