Antoinette L

Unfair Billing and Poor Customer Service – Extremely Disappointed

I am extremely disappointed with the way I was treated by this company. I was billed for equipment (a concentrator and cylinder) I never used and never agreed to rent in full. The concentrator was returned on the same day it was delivered, and I only kept the cylinder, which was later collected. Despite this, I was charged for seven months of rental, without any valid explanation or prior agreement. When I queried the charges, I was told that the cylinder cannot be rented on its own and that the pricing is fixed—information that was never communicated to me at the outset. The refund I was initially told would be processed was later declined by management, and I was basically told it was my decision not to use the concentrator—an outrageous excuse to avoid accountability. It’s completely unfair to hold a customer responsible for internal miscommunication and poor staff training. I feel I’ve been mistreated, taken advantage of, and ****** of money that is rightfully mine. For a company operating in the medical industry, the lack of empathy, transparency, and fairness is truly disheartening. I would advise anyone to be very cautious before dealing with them, as it appears customer satisfaction is not a priority.