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Vitalaire
Claimed Business
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AI Review Summary
Based on recent customer reviews, Vitalaire receives overwhelmingly negative feedback centred on dangerously delayed oxygen deliveries, broken or faulty equipment, and an unresponsive call centre. Multiple customers report elderly or critically ill family members left without oxygen for days or weeks, leading to hospitalisations. Home visits and assessments are frequently promised but not completed, causing medical aid funding lapses. Billing disputes and aggressive collections further erode trust. Occasional praise highlights individual agents like Kamo and Victor for friendly, prompt assistance, showing the potential for better service when staff follow through.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|20 Reviews
May '25 - Apr '26
5(7.1%)
4(0%)
3(0%)
2(0%)
1(92.9%)
5(7.1%)
4(0%)
3(0%)
2(0%)
1(92.9%)
Frequently Asked Questions About Vitalaire
Based on recent customer reviews, Vitalaire receives overwhelmingly negative feedback centred on dangerously delayed oxygen deliveries, broken or faulty equipment, and an unresponsive call centre. Multiple customers report elderly or critically ill family members left without oxygen for days or weeks, leading to hospitalisations. Home visits and assessments are frequently promised but not completed, causing medical aid funding lapses. Billing disputes and aggressive collections further erode trust. Occasional praise highlights individual agents like Kamo and Victor for friendly, prompt assistance, showing the potential for better service when staff follow through.
Vitalaire has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Vitalaire across 194 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePB
Phillip B
1 reviews | Active since Jan 2020
12 Mar 2026, 13:01
Unused oxygen equipment and cylinder
I have messaged them 4 times now on their website, which is acknowledged but no reply comes back from them, the 0861 number they have on their website says this number is out of service when I try to phone them. They are based in Bedfordview. I have their unused oxygen equipment which I want them to collect, it was delivered to my hom 4 weeks ago, I do not want or need it?
Helpful (0)
|Replies (0)PB
Phillip B
1 reviews | Active since Jan 2020
12 Mar 2026, 13:01
Unused oxygen equipment and cylinder
I have messaged them 4 times now on their website, which is acknowledged but no reply comes back from them, the 0861 number they have on their website says this number is out of service when I try to phone them. They are based in Bedfordview. I have their unused oxygen equipment which I want them to collect, it was delivered to my hom 4 weeks ago, I do not want or need it?
0
Replies (0)RA
CC
Caroline C
1 reviews | Active since Jan 2020
5 Mar 2026, 11:34
Disgusting service - no service
I have been a patient of Vitalaire from Nov 2018. At first the service was amazing but over the last few years has become disgusting. I have rental concentrator with Vitalaire. Medical aid give 6 months cover at a time and Vitalaire nurse does a home visit and sends assessment to medical aid to carry on with cover. Never too much of a problem until now. I received expiry notice from medical aid effective 1 sept 2025 and the nurse only did visit on 16 Oct 2025. Should have sent assessment to medical aid to continue cover. Vitalaire never check to see that assessment is sent and that medical aid have received it. So Vitalaire have not received payment from September. I noticed this on checking medical aid statement in December. I have called Vitalaire a number of times from Jan 2026. I was told first that assessment had been sent and in a later call that it had not been sent. Called medical aid and they confirmed assessment not received and they would need a new assessment. Every time I called Vitalaire the said they would get the nurse (Steven I think) contact me for a home visit. My pulmonologist gave me his contacts number to call. She said she would look into it and call me back. I have not been able to get hold of her again and left messages every day. The nurse has not called me either. I rely on oxygen and do not know what to do now.
Helpful (0)
|Replies (0)CC
Caroline C
1 reviews | Active since Jan 2020
5 Mar 2026, 11:34
Disgusting service - no service
I have been a patient of Vitalaire from Nov 2018. At first the service was amazing but over the last few years has become disgusting. I have rental concentrator with Vitalaire. Medical aid give 6 months cover at a time and Vitalaire nurse does a home visit and sends assessment to medical aid to carry on with cover. Never too much of a problem until now. I received expiry notice from medical aid effective 1 sept 2025 and the nurse only did visit on 16 Oct 2025. Should have sent assessment to medical aid to continue cover. Vitalaire never check to see that assessment is sent and that medical aid have received it. So Vitalaire have not received payment from September. I noticed this on checking medical aid statement in December. I have called Vitalaire a number of times from Jan 2026. I was told first that assessment had been sent and in a later call that it had not been sent. Called medical aid and they confirmed assessment not received and they would need a new assessment. Every time I called Vitalaire the said they would get the nurse (Steven I think) contact me for a home visit. My pulmonologist gave me his contacts number to call. She said she would look into it and call me back. I have not been able to get hold of her again and left messages every day. The nurse has not called me either. I rely on oxygen and do not know what to do now.
0
Replies (0)JL
Juanita L
1 reviews | Active since Jan 2020
12 Feb 2026, 08:50
Poor service
Goodday I try to get a suster or nurse to come and do home visit to a patient. They promise they will send a nurse and since Monday 9th February 2026 that phone them and the operator Cindy said she will e mail the nurse to contact us fornan appointment nobody phone us. I doubt that Vital Air are still the same place when we start with them in June 2023. The patient Nicolien Koekemoer battle with her machine and they just don't do home visits anymore. Regards Juanita Cellphone 084 851 1417
Helpful (0)
|Replies (0)JL
Juanita L
1 reviews | Active since Jan 2020
12 Feb 2026, 08:50
Poor service
Goodday I try to get a suster or nurse to come and do home visit to a patient. They promise they will send a nurse and since Monday 9th February 2026 that phone them and the operator Cindy said she will e mail the nurse to contact us fornan appointment nobody phone us. I doubt that Vital Air are still the same place when we start with them in June 2023. The patient Nicolien Koekemoer battle with her machine and they just don't do home visits anymore. Regards Juanita Cellphone 084 851 1417
0
Replies (0)RH
RUSHANA H
1 reviews | Active since Jan 2020
1 Jan 2026, 07:46
Medical emergency!
My mother needs oxygen 24/7. We have been calling since 4 December and nobody has come to refill her oxygen. Manager Patience has never called us back. We had to rush my mom to the hospital for oxygen because the home refill was not done. The electricity oxygen machine is also not reliable, today it keeps going on and off, so we also need a technician to check the machine urgently. This is a medical emergency and we need a supervisor or manager on the line now, and we need immediate help today.
Helpful (0)
|Replies (0)RH
RUSHANA H
1 reviews | Active since Jan 2020
1 Jan 2026, 07:46
Medical emergency!
My mother needs oxygen 24/7. We have been calling since 4 December and nobody has come to refill her oxygen. Manager Patience has never called us back. We had to rush my mom to the hospital for oxygen because the home refill was not done. The electricity oxygen machine is also not reliable, today it keeps going on and off, so we also need a technician to check the machine urgently. This is a medical emergency and we need a supervisor or manager on the line now, and we need immediate help today.
0
Replies (0)AA
Annalize A
1 reviews | Active since Jan 2020
4 Dec 2025, 14:41
Poor Service
Delivering very poor service and it can be life treating because my mom must go without oxigen when their is no power I lodge a request on Monday morning and ask to replace the emergency oxgigen bottle because it is empty This is Thursday afternoon and it is still not done They confirmed wensday aftenoon that is is escalate toe the area manager but nothing happend Ref 13157477 refers
Helpful (0)
|Replies (0)AA
Annalize A
1 reviews | Active since Jan 2020
4 Dec 2025, 14:41
Poor Service
Delivering very poor service and it can be life treating because my mom must go without oxigen when their is no power I lodge a request on Monday morning and ask to replace the emergency oxgigen bottle because it is empty This is Thursday afternoon and it is still not done They confirmed wensday aftenoon that is is escalate toe the area manager but nothing happend Ref 13157477 refers
0
Replies (0)LS
Leon S
1 reviews | Active since Jan 2020
3 Sept 2025, 15:43
POOR/ZERO SERVICE DELIVERY
We've had the most terrible experience with this company today (03/09/2025). Our oxygen concentrator was faulty so we requested a new one which was delivered just after 13h00 today. The new (actually old but refurbished) machine works for about 10-15 minute and then the oxygen monitor light flashes and the machine keeps beeping continuously without stop. I called a second time and was promised a follow-up phone call from the nurse. Two hours later - still nothing. I phoned a third time and was helped by a nice gentleman that seemed to want to help - but to no avail. Our back-up cylinder is almost empty and now a geriatric patient will be without oxygen for the night and possibly for tomorrow. I understand that a machine can break at any time but if you promise 24/7 service delivery you should be able to back it up with ACTION. There is a number to call for emergencies but that line simply rings and then dies. We need a new machine and an apology. ASAP
Helpful (0)
|Replies (0)LS
Leon S
1 reviews | Active since Jan 2020
3 Sept 2025, 15:43
POOR/ZERO SERVICE DELIVERY
We've had the most terrible experience with this company today (03/09/2025). Our oxygen concentrator was faulty so we requested a new one which was delivered just after 13h00 today. The new (actually old but refurbished) machine works for about 10-15 minute and then the oxygen monitor light flashes and the machine keeps beeping continuously without stop. I called a second time and was promised a follow-up phone call from the nurse. Two hours later - still nothing. I phoned a third time and was helped by a nice gentleman that seemed to want to help - but to no avail. Our back-up cylinder is almost empty and now a geriatric patient will be without oxygen for the night and possibly for tomorrow. I understand that a machine can break at any time but if you promise 24/7 service delivery you should be able to back it up with ACTION. There is a number to call for emergencies but that line simply rings and then dies. We need a new machine and an apology. ASAP
0
Replies (0)ZM
Zimisele M
1 reviews | Active since Jan 2020
27 Aug 2025, 14:25
Terrible Service
My father has been waiting for the oxygen from the 13 August until now it has not been delivered. Been following up since and the employees are very rude. Disgusting
Helpful (0)
|Replies (0)ZM
Zimisele M
1 reviews | Active since Jan 2020
27 Aug 2025, 14:25
Terrible Service
My father has been waiting for the oxygen from the 13 August until now it has not been delivered. Been following up since and the employees are very rude. Disgusting
0
Replies (0)