GM
Ghisnene M
Active since Feb 2022
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Wrong delivery
Completely let down by Takealot - wrong item delivered, no solution offered I ordered Decal Paper yesterday which I specifically needed for today. Instead, Takealot delivered parasite medication - completely the wrong item. I contacted customer service immediately to try and resolve this issue, but was told there is absolutely no way they can help me receive my correct order today as originally promised. I find it ridiculous that despite this being entirely their mistake, they cannot offer any solution to fix the problem they created. I'm extremely disappointed that a company of Takealot's size cannot rectify their own error and get me the product I paid for when I need it. This level of service is simply unacceptable.
0 replies
7 months ago
Sanlam Claim Nightmare
Absolutely Shocking Service from Sanlam Sky - 5+ Months and Counting Rating: 1/5 Stars I am writing this review to warn others about the absolutely appalling service we have received from Sanlam Sky regarding a simple savings withdrawal claim. What should have been a straightforward 5-day process has turned into a 5+ month nightmare that is still ongoing. The Timeline of Incompetence April 2025: Called to enquire about submitting a claim for full withdrawal of a flexi Savings plan for our employee who was retiring. After a frustrating process, we finally received the documents. Despite us being the policy holder (as the employer), they inexplicably insisted our employee give permission as if he was the policy holder. 26 June 2025: Submitted all required documents including claim form, proof of banking account, ID copy, of the emplyee as per their request etc. They promised a 5-day settlement period. July-August: Complete radio silence. Multiple enquiries yielded no feedback. Then someone called asking for proof of account for our church because they "couldn't pay into the employee's account" - despite them specifically requesting all his banking information initially. 12 August: Finally spoke to someone who seemed competent. He confirmed they had everything needed and promised payment within the week. Nothing happened. Late August: After more calls and emails, was told the claim form needed to be signed by someone from the church. Filled in and signed a new form with my details. No acknowledgement of receipt. 28 August: Required to submit yet another form with my ID and a church resolution stating me as the contact person. Still no acknowledgement. 2 September: Called again, struggled to find anyone who could help. Eventually someone accessed our details, saw all documents on system, and said they would escalate. Nothing happened. Today (4 September): Called again. Current agent could see everything but informed me the previous escalation wasn't done properly, so they're escalating again. Major Issues with Sanlam Sky: 1. Inconsistent Information: Different agents give different requirements each time 2. No Communication: Zero acknowledgement of document submissions 3. Impossible to Reach: Phone system makes it nearly impossible to speak to competent agents 4. Staff Training Issues: Agents can't access policies or don't understand procedures 5. False Promises: Repeatedly told issues would be resolved "next week" 6. Document Confusion: Keep asking for different documents despite having everything needed 7. No Escalation Process: "Escalations" aren't properly processed The Impact Our retired employee has been waiting over 3 months for his pension money. This is completely unacceptable for someone who has worked their entire life and deserves their retirement funds promptly. The stress and frustration this has caused both him and our organization is immeasurable. Conclusion Sanlam Sky's customer service is the worst I have ever experienced in many years of business. They have turned a simple pension withdrawal into a bureaucratic nightmare. Their staff appear undertrained, their systems don't work properly, and their communication is non-existent. I would strongly advise anyone considering Sanlam Sky products to look elsewhere. If this is how they treat a straightforward claim, I can only imagine how they handle complex issues. Update will follow if/when this matter is ever resolved.
318 replies
15 months ago
A Disappointing Experience with Ryobi service and products
I feel compelled to share my experience with Ryobi the Belt and Disc Sander 350W (HBDS-350) and Band Saw 250W (BS-200). What began as optimism quickly turned to disappointment. The Band Saw proved problematic from the start, unable to perform even its most basic function - cutting straight. Initially, we questioned our technique, but the issue was clearly inherent to the machine's design or build quality. The Belt and Disc Sander failed after less than a year of light use when the switch malfunctioned - a basic component that should last well beyond the warranty period. Both machines were still under Ryobi's advertised two-year warranty when they failed. The most concerning aspect was Ryobi's customer service response. Upon submitting both machines for warranty service, we were presented with repair quotes (R506 for assessment and R408 for repairs) despite both tools being well within their warranty period. Adding to our frustration, we also submitted a table saw for assessment at the same time, and after more than a week, we have received no feedback whatsoever on its condition or repair status. This kind of delayed response and lack of communication is simply unacceptable for a professional tool manufacturer. When questioned about the warranty coverage for the sander and band saw, their response was a simple 'not covered' with no proper explanation. The lack of transparency regarding warranty terms and the apparent unwillingness to honor their advertised two-year guarantee is particularly troubling. This experience has demonstrated not only issues with product quality but also with after-sales support. In conclusion, based on both product performance and customer service experience, I cannot recommend Ryobi tools. The combination of premature equipment failure, questionable warranty support practices, and poor service communication has proven that the initial attractive pricing comes at too high a cost in terms of reliability and long-term value. We will never buy Ryobi products again.
0 replies
23 months ago
Liquid Capital Great service
Received great service from the consultant.
53 replies
50 months ago
Intec - Horrible service
I don't think I ever received the level of bad service as I did from Intec. At first everything went great, until we paid the deposit and the signed the debit order. We registered in April, by June we have not received any communication whatsoever regarding the registration. No student number! No welcome letter! Nothing to help us with next steps. Trying to get hold of them on the phone is a nightmare. Eventually when we got to log on into the portal, assignments was due in that week. We received nothing from them regarding any material, books etc. It was really a disaster. We also realised that the diploma my was not sufficient for the career path chosen, so we decided to cancel the studies with Intec. In December I phoned to cancelled. I was instructed to fill in a cancellation form and send through required documentation, what I did. I received no reply from Intec at all. I then send another email, inquiring about what was going on to only received the same request to send the cancelation form and documentations. From there on I have not heard from Intec again, except for the monthly statements they send. I tried to stop the debit order at the bank, which I can not do as the DO is indisputable. So I am paying now for something I received no service for. Horrible, terrible service.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)