KW
Kerry W
Active since Dec 2009
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
20/20 for Spectacle Warehouse Hillfox
My son’s glasses broke (that were from another Optometrist). They had to be fixed urgently, as he only has a 20cm range. We went to Spectacle Warehouse at Hillfox the Saturday morning. We spoke to Michael, who took the glasses to the back and then came and explained what he would try do. We went back 40 minutes later and Michael couldn’t stop apologising, as he couldn’t fix them. He was doing us a favour and certainly didn’t need to apologise. He showed us ‘more affordable ’ frames and we found the perfect pair. Michael went above and beyond to give us the best price and fit the lenses in 10 minutes. His kindness and helpfulness were exceptional. I cannot thank him and them enough for the exceptional service. I will ensure all family members go there from now on and highly recommend them. Thanks again!
0 replies
33 months ago
Not bad service - NO SERVICE! Vodacom Fibre!
Our (and many others in our area) Vodacom Fibre/Network has been down since Wednesday the 6th of September 2023. My husband has made numerous phone calls and all we get are ticket numbers and empty promises! They all promise a call back, which has still not happened. Then they say they tried to phone but he never answered. Absolute nonsense! There is always going to be an escalation - sad state of affairs if this is an escalation. I can’t say I want to complain about bad service, as THERE IS NO SERVICE!! Supposedly they have handed it over to the technicians, but there’s no feedback on the ticket. It is a total inconvenience when running a Business from home - we should be reimbursed for all the data we have had to buy because of your pathetic service. The others in the area have had the same issues. Totally unhappy, frustrated and disappointed. Might be time for a change for all in our area.
2 replies
55 months ago
Pogiso’s Arrogant Driver
I had an ‘encounter’ earlier with a driver from Pogiso’s Tours. I was at the Petrol Station and pulled in to put Petrol in and this driver started hooting, shouting & flashing his lights, saying he was there first (I did not see him). A pump right next to mine was open and I showed him to go to that pump. He got out his vehicle and told me to move & told the Petrol Attendant not to serve me. I called the manager of the Petrol Station, who was going to follow up. The arrogance, attitude & lack of manners shocked me - coming from a supposed reputable company. It was a Standard Bank Staff Transport Bus and I wonder if they would condone this behaviour.
0 replies
76 months ago
Computicket is a HORROR
I have tried many times, at different times, yesterday & today to book on the Computicket Site. It has been offline the entire time. I sent an e-mail through yesterday morning - no response. I have tried contacting them telephonically from land lines and my Cell - it says the number doesn’t exist ! What pathetic service, it’s time they got some Competition. Monte Casino should offer an alternative service.
0 replies
80 months ago
'Illegal Squatters' on DA Member Panel
As we are aware, the DA is in the middle of a crisis. I have e-mailed the Ward 56 Counsellor twice – and have not had an acknowledgement. However, this does not detract from the fact that they seem to contravening the law, as well as having double standards. Their member in charge of Infrastructure & Services in JHB South – Ward 56, occupies a house, belonging to an Estate – he is therefore a tenant. This member has been staying in the house for 26 months and refuses to pay Rent – despite a binding agreement. Therefore, he is occupying the house illegally. I would imagine that the DA does not condone law breaking citizens as Members on their Panel and expect the necessary action to be taken. Confused DA Member
0 replies
84 months ago
Makro Woodwead - Shocking telephonic service
I was asked by my Boss to change the 'Collectors Details' on an Online Order. I contacted the General Call Centre - the lady was very friendly & helpful, but said I need to contact the branch. I must have waited at least 3 minutes for the phone to be answered - I asked for the Online Department .... I held on for 5 minutes and the lasy who answered, told me it's not her Department & put me back on hold. I eventually hung up & phoned back. The phone got answered slightly quicker. I again asked for the Online Department. After about a minute a guy answered. I explained what needeed to be done and he wasn't too sure what he needed to do. I explained that he needed to change the 'Collectors Details' - he told me the person must just come in with their ID. I said that that would be a problem as the name on the collection slip is different. I then gave him the new name and ID No. I asked if he had made the changes and he said no ! WHAT ?!? He says he made a note for his collegue. The amount of time wasted & the frustration caused is ridiculous ! Surely staff should be trained to know what to do in their departments !
1 reply
84 months ago
Dis-Chem Chilli On Top most unhelpful Pharmacy - terrible service
I went to the Dispensary yesterday (27 June) and asked the Pharmacist to please phone my Doctor for a Script - this has never been a problem. I was told by her that the Dr needs to fax or e-mail the script through. I explained that all his systems were down, but if need be I could fetch the original script and drop it off. She said she needs to check with her 'manager'. She came back and said no they can't do, as my Doctor isn't within a certain radius. I work in the North and stay in the South and with my hours can only get to the Doctor on the weekend. The script was for antibiotics - they didn't even offer to give me part of the script until they got the original. If it was for sleeping tablets or something addictive, I could understand. I was extremely angry & irritated as I wasn't feeling well. I certainly won't be supporting that Dis-Chem again.
0 replies
85 months ago
BerryZap FB - SCAMMERS
As per my previous complaint on 9 May - it is now the 13th of June. I still don't have my wig or refund ! 3 Months !
0 replies
116 months ago
Can't complain about the service - because there is none !!
<p>Our home phone has been out of order for 1 month now. And our ADSL has worked for 1 week out of 4.</p> <p>We have phoned on several occassions (being on the phone for 1hr42mins on 1 call). Have reference numbers and promises of technicians coming out or phoning - needless to say this hasn't happened !</p> <p>With Telkom already having lost thousands of Clients to Cellphone Companies & with serious competition out there for ADSL - one would think they would up their game in Customer Service. I am paying for a service I'm not getting & losing unused data ! Including the 12GB of Top Up data I purchased.</p> <p>Not hard to see why people are moving to other Service Providers.</p>
3 replies
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1 Star
8 (88.88888888888889%)