SK
Siphamandla K
Active since Mar 2022
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Ridiculously expensive
Although quick to come out after I had sent an enquiry online requesting a quote, which I didn't receive upfront, they then invoiced me caR9k for a Centurion garage door motor which retails at about R3,2k. When I asked why such a big difference, they say they had to pay extra to ensure they can guarantee me the item for 3 years. Please insist on a quote upfront because these guys will take you to the cleaners with their prices
0 replies
4 months ago
Nothing Incredible about their Customer Service-Not Incredible Connection
I placed an order online on the 30th November. Delivery is supposed to be 3 to 5 business days. I received an SMS on a Sunday nogal that the order is on the way to me. Then 4 minutes later another SMS to say that they cannot deliver. I have emailed, tried calling customer care and no response received. This is so frustrating.
0 replies
16 months ago
Poor customer service
Incredible Connection doesn't even deserve a rating, I'm totally disappointed. Ordered an item online on the 16th of December and received a notification on the 18th that the order is out for delivery that day. Until today, i have not received my order. I have called, emailed but nothing is happening. This has been quite awful because clearly, they don't care. Never again
0 replies
40 months ago
Terrible Service from Scottfin Insurance Brokers!!
I was assisted by a consultant (Tony Mbatha). I submitted a claim four weeks ago and submitted all necessary and requested documents. The assessment was also done and they received the assessors report. For four weeks the claim has not been finalized and the work on the vehicle has not even commenced although the consultant (Tony Mbatha) claims it has been finalized and they are sending the authorization letter to the repairers. Everytime I follow up on my claim, with the consultant, it is lie after lie! If I am not promised a call back in 5 minutes, I am promised that the letter has been signed and the repairers should receive it within 5 minutes. Yesterday again I was told he was drafting the letter and I should receive it within 5 minutes. The repairers still have not received the letter and again I need to do a follow up, yet they are the brokers. I mean how pathetic can a service be! Atleast be honest when you deal with your insured. I cannot be calling everyday following up on a claim and you do not have the decency to update me correctly. If one has too wait so long for them to finalise a claim to commence work, I wonder how long it will take them to finalise authorization for supply of parts, maybe another month or two? Their service is really unprofessional and i would not recommend them to anyone.
264 replies
50 months ago
Great service from Keryn
Great service from Keryn, very friendly and patient. Appreciated her step by step assistance
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)