KO
Khula O
Active since Mar 2022
3
Reviews
0
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Reviews
3 reviews4 months ago
Faulty Phone from Hi Vaal mall
Faulty Phone I purchased a mobile phone from your store in September 2025. At the time of purchase, the sales consultant did not open the box to verify the condition of the device, and I left with the phone sealed. After one week, when I opened the phone and attempted to insert my SIM card, the SIM/SD card tray broke and the SIM card became stuck inside. I returned the phone to your store in early October 2025, well within the six‑month warranty period stated in your terms and conditions. Since then, I have received inconsistent information from different consultants regarding the warranty. One consultant confirmed that the phone was still under warranty and advised that it would be sent for investigation. However, I have not received any feedback or updates since leaving the phone at the store in October
0 replies
9 months ago
POOR SERVICE AFTER SALES AND the managers are too busy to attend to customers.
POOR SERVICE from bradlows Vanderbijlpark-Unacceptable service and manager is always unavailable, always busy with stock taking or receiving stock the whole day and she always promised to call me and even till today she never calls me. I went to branch and her cars was outside but I was told that she went out and I waited and end up leaving without meeting her. Firstly there is no service after sales at all.I am doing had to do follow up daily and always being promised to be called back and till today I never ever received call from the sales person or manager (Vanessa). I bought a dining table which is damaged due manufacturing faulty and requested table to be exchanged and I was told that they must send the request to the supplier which they responded after long time and they assume the caused of the damage( their response was: IT LOOKS LIKE) and they didn't even come to assess what cause the damage. And till today I never received a call from the manager or meet her when I was there as she is always busy with the stock. I always call or send message ask and remind the sales lady by the Angie to remind her manager Vanessa to call me and she always said she will call me tomorrow and it's been more three months now. I hope the manager (Vanessa ) will contact me or make time to see to my request, and also sent the assess to check what is the cause and stop assuming so that they can change it. Ref no:1001208559, MO-BRAD-20250506-4604 as requested. And I also contacted their suppliers department and no one is also willing to assist as per email from Liyema she was just interested about who gave me their contact and nothing was done from there. And also contacted their head office and I spent 50 minutes on the phone with Theresa MAleko who didn't know what to do as she was asking her manager everything and when I asked her to speak to her manager( Louise Baloyi) as she also told me that her manager is busy she can't talk to me.
0 replies
50 months ago
Adt security :Unfair premiums increase due to petrol increase
I am adt security customer and I 'm not happy with the way they increase their monthly premiums. January 2022 they increase their levy with R8 due to petrol increase as per their response when I asked and now again increase with R20(March 2022) and when this really unfair as they increase their levy every second month due to petrol increase but when petrol drops they don't reduce my premiums. And when I joined Adt they didn't mention anything about increasing premiums when petrol increase. I sent email 2 weeks ago and till today no response. And this levy increase due to petrol increase started towards the end of 2019. Adt why as customer's must levy increase because of petrol increase????
53 replies
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3 (100%)