SN
Shiven N
Active since Mar 2022
2
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Reviews
2 reviews1 month ago
No accountability for poor installation product
They installed a heat pump for me, I used them for the installation as I wanted to uphold the warranty as I purchased the unit from them. The unit was installed and 2 weeks after installation I found that there was a leak on a T Piece, I requested for them to come out and fix it, they came out after a few days but the issue was that when they arrived that suggested that the pipe was damaged by someone There was no physical damage of anything, Then the story changed that it was maybe due to us using the system incorrectly, we have not started using the heat pump. Then the story was that maybe something fell onto that pipe which is not possible as there are pipes above this pipe and no ways of something falling and not damaging the pipes directly above this particular T Piece, the pipe was leaking at the seam of the pipe, which is a common place for a leak as this is the weakest part of the pipe They insisted that I pay R1500 for them to install a new T piece pipe, after deliberation they said that could reduce that fee to R1000. I was not going to pay R1000 for an inferior part that was fitted so I spoke to the manager but he was not willing to do anything despite him not being able to find any damage on our behalf I emailed them again after to request for them to fix the fault but no response Their after sales service and accountability is dreadful
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51 months ago
We dont even mind paying for our lounge set to be re-Upholstered
We purchased a lounge set in 2017, Despite the sales person Paul telling us and showing us with s****ing the leather, that this material is long lasting and durable we now have a perished lounge set. Forget about the disappointment, Since March 2020 we have been trying to get Teds to give us a price to re-Upholster the set with different material which we are willing to pay for we have had no luck, The below is their response today 30.03.2022 after mailing them with no response previously "Good day As pe the email sent 05/01/2022 . we advised that “Due to shipping prices going up and delays with shipment, we are not getting any of our orders. ………… We are currently looking at local suppliers to assist, however they have not come back to us regarding the fabric, labour etc. once we have feedback from them , we can send you an amended quotation.” We have note received a respond from the local supplier as yet. We cannot give a cost to reupholster or a time frame , as we are not winning with the local suppliers at the moment. Once we have feedback we will advise Thank you Kind Regards CUSTOMER SUPPORT NITASHA Teds Home Store 031-4631120 031-4643222 support@tedsapp.co.za"
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