Obayd J

Eric and Tridenial are scammers

I should have read these reviews before using this company. Trideniel also know as WeFixDoors.co.za is the most frustrating and infuriating company to deal with. Up to the point when you pay, they are engaging and helpful. And the minute you have paid, consider any after sales support non-existent. I don't know the role that Eric plays, but he seems to be the guy behind the phone and on whatsapp. I had them attend to a sticky patio door, which they attended to in September 2021. 2 Days later the issue returned indicating pretty poor workmanship. In any event, Eric agreed to send the guys back to attend to the repair. This was the first of many commitments and disappointments. I can state this as a fact, this company has NEVER met an appointment on time. I have resigned myself to the fact that no person can be incompetent enough to know nothing of the movement of his/her employees, and this tells me that Eric willfully and deliberately lies when agreeing to repair shoddy work, They have not been back to repair the work I paid for in September 2021. The inconvenience of being available at an agreed time and then to be told "sorry, the guys got help up but they are on their way now" can not be understated. And this has happened on 5 separate occasions, waiting for team who has no intention of showing up. They carry logos on their website of very reputable companies that I'm sure have not given them permission to use the same. Given the behavior of Eric in the last few weeks and days, I can only surmise that this company is a total scam. Use them at your peril.