JD
Jane D
Active since Apr 2022
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
MTN returned payments
My son Daniel Forsythe took out a contract witn MTN a few years ago. In 2023 he began experiencing problems with his monthly EFT payments being returned to his account. On each occasion, after contacting MTN, he was advised to go to a local branch and make payment there. He did so on 4 or 5 occasions and also queried the reason for the payments being returned. There was no explanation forthcoming. After a period, when this kept recurring, he moved to another cellular service, as the situation with MTN had become untenable. There was still a period left to run on his MTN contract. Since it was impossble for him to pay MTN, owing to some inexplicable glitch on their part, his account showed that he was in arrears. MTN then handed him over to NuDebt, which has affected his credit rating. We attempted to resolve this problem by emailing MTN's customer services and were referred to their 'attorneys' NuDebt. We have yet to receive any response whatsoever from the latter, other than threatening SMS's. While ackowledging that there is money owing to MTN on the contract, we strongly feel that they need to take some responsibility for this situation and at least have the decency to discuss a way forward, in order for Daniel to clear this debt from his record. We do not feel that it is justifiable for MTN to have added interest to the initial amount in ,ight of the fact that this predicament was caused by them to begin with. I hope that this post will finally motivate them to respond and assist.
106 replies
5 months ago
#BlackFriday Early ABSA debit notification
#BlackFriday I was shocked to receive the following notification from ABSA today, the 27th of November Absa: Please note that due to Black Friday your vehicle finance debit order will be processed earlier than usual. Your instalment will be debited on the 28-Nov-25. Kindly ensure sufficient funds are available to avoid unsuccessful payment. Thank you for your understanding. Auth FSP/NCRCP7 My debit order is set to go off on the first of each month. Clearly, the first of December is Monday and a working day. There is a reason that I elected the first of the month for my debit order to run which is that I am paid on the last day of the month. I am interested to know therefore how ABSA expects me to ensure that sufficient funds are available on the 28th, especially at such short notice. It is completely unreasonable for them to potentially penalise a client with a standing arrangement in place because they are unable to cope with volume on their part (assuming this is why Black Friday affects them). I demand in advance that any penalties imposed on my account due to the rejected debit order tomorrow be refunded to my account as this is entirely unacceptable.
159 replies
9 months ago
Yaga app
This is a great platform to buy and sell, with built in protection. However, the app is very bad. Super slow and very glitchy. I did email customer support and they responded very quickly, suggesting that I use the website rather then the app. The website works so much better. App really needs to be sorted out, it's infuriating
0 replies
23 months ago
Slipping
Not great service. Was also seriously shocked.to be charged for mustard. This is a steakhouse! Salt and pepper next?
0 replies
28 months ago
Cape Union Mart shambles
I was very happy to receive a gift voucher for Cape Union Mart for Christmas and decided to order from their online store. I attempted it this morning but my voucher was not accepted. I tried to contact them by emailing (still no reply) and by calling (no answer). I decided to visit my nearest store, which is Liberty Midlands Mall. I arrived there at about 10 and managed to located one of the items that I had wanted to buy, although it was marked at R200 more than the online price. One the the assistants called the manager who informed me that in-store prices were often higher than the online ones, that they didn't match online prices es, and also that they didn't stock the other item I wanted AT ALL. I asked him to please call the online store for me as I had had no luck in getting through to them. He suggested that this was because it had just been Christmas and that yesterday was a public holiday. I am still trying to work out the relevance of that. After a few minutes of waiting he handed the phone over to a staff member to whom I gave a quick rundown of the saga. He informed me that they did in fact stock the second item and that the first one, once scanned, was on sale and matched the online price. Then when I got home I opened the first item, a rechargeable lantern, to discover that the handle was open (I thought at first it was broken), and there was no charger. On examining the box I realised that the charger should have been inside a compartment in the handle, but was missing. So yes, back I went to the store where they exchanged it for me. I would still very much like to know why I couldn't have placed my order online to begin with, thereby saving me a lot of time and petrol expense. It must also be said that the staff were a great deal more knowledgeable and helpful than the manager.
0 replies
28 months ago
Fishy sushi
Visited John Dory's at Liberty Mall PMB today. Had a very poor experience. The waitress was super confused and I had to repeat myself a number of times before she for the order right. Drinks took 10 minutes to arrive. My guest's food arrived after about 20 minutes without any cutlery. I had to go looking for someone to bring as we were unable to attract anybody's attention. 10 minutes later my sushi had still not arrived. Found someone senior and he sped it up. Arrived with no chopsticks or soya sauce. Again had to hunt down someone to bring. The sushi was really poor. Rice undercooked. Fish chewy and frankly not too fresh. Asked for bill when the plates were cleared but 5 minutes later still waiting. Called the same 'senior' guy over to ask for the bill, again but nothing was forthcoming. Eventually only got the bill when we walked to the till on the way out. While I don't expect John Dory's to be haute cuisine, I honestly did anticipate decent service, good management and palatable food. Unfortunately this branch failed today on all counts
0 replies
31 months ago
Booking.com is not the bomb
I have been using this platform for about 5 years and have been happy with it until recently. In the past couple of months I have had 3 occasions where I have attempted to book and have recieved an email straight away to say that due to a delay the booking could not be finalised. However, on each occasion the funds were debited from my account. The first time I received the funds back very quickly. The second time, after many attempts - over a couple of weeks - to obtain assistance from booking.com and receiving only 'bot' responses, I visited my bank and had the payment reversed. The most recent occasion was this past Friday so it remains to be seen when the funds will be reimbursed. Is anyone else having this problem?
0 replies
39 months ago
Yes to Joop's
Always been a phenomenal night out. The new management has maintained every bit of quality and atmosphere, and has introduced amazing new specials. The steaks are the best to be had anywhere. Vibe and staff are brilliant.
0 replies
42 months ago
Raining again
These idiots have AGAIN debited my account. I can't even find a way to prevent it as it needs to be done from their side.
264 replies
43 months ago
Rain down the drain
The saga continues .... I did eventually receive a refund and apology from Rain but now they have debited my card for October even though they never delivered the modem. There is no answer on their phone line. What is going on with these people? And they are bidding to take over Telkom. Heaven help us
399 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
2 (15.384615384615385%)
3 Star
2 (15.384615384615385%)
2 Star
1 (7.6923076923076925%)
1 Star
7 (53.84615384615385%)