Casper S

Poor Service

3 months ago I took my Suzuki Baleno in for a knock on the steering wheel. The claim was eventually approved 3 weeks later. I then requested a courtesy vehicle as I'm a relieving manager and I needed it for work purposes, only to be told that they had no car available for me. About 7 weeks ago I took my vehicle in again, this time due to rust on my front passenger door as my vehicle is still under warranty. They then told me they would submit a rust claim but it might not be approved which I am not happy with as no car should rust if it's only 4 years old. On top of this it is not surface rust, its underneath the paint. Actual reason for my complaint is the poor service I have received from the warranty clerk that deals with suzuki vehicles at Ronnie's Motors that has still not contacted me and I can't understand how the susuki head office has not queried the open job card for so long overdue. I'm also still waiting for Suzuki head office to phone me after my steering wheel was fixed to see if I'm happy. Their after service is terrible. I need answers and I want susuki head office to contact me and not their unprofessional warranty clerk. I will never buy a susuki or recommend it to anyone ever again.