Grant U

Key delta faulty clutch dilemma

We purchased a clutch kit from them on the 31st March 2022 to fit to an Isuzu vehicle. Upon fitting we immediately had a problem with the clutch and drove the whole vehicle to key delta for them to check. The workshop manager tested the vehicle and agreed with us that the new clutch was faulty and should be exchanged or refunded. After contacting the salesperson that sold us the clutch we were advised to return the faulty clutch and would get an instant replacement so the vehicle could continue being used. Once we returned the clutch kit the salesman had a different story and told us that he was waiting for the factory to give go ahead. After about a week and constant calling them for updates we were advised that the clutch needed a failure report which was then done by the required company, who reported the clutch as faulty from factory. Since then up until this point we have called for our refund and updates every few days and been told to wait. We had to buy another clutch kit from another supplier to get our customer going again. On the 28th we called sales again (kaveer) and he argued with me that the process is taking longer because we didnt buy another clutch kit from him to replace the original faulty one. My argument is that why would I buy a second kit from them when the first one was faulty and takes so long to refund us in the first place?. Their service is unacceptable and we should have been refunded within a week of this dispute. The amount is R3532.96 and the labour to do the job again because their first kit was faulty is R2800. I look forward to hearing from you shortly. Regards Grant Underwood