Key Delta
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Key Delta
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dervan M
1 reviews | Active since Jan 2020
18 Dec 2023, 10:12
Very unhappy customer
On the 8th December 2023 I took my vheical in for its 130 000kms service I was met by a gentleman who assisted me very well and provided excellent service unlike previous visits. I was called and told that my vheical will be parked at security as they will be closed by the time I get there. I collected my vheical at around 6pm and as I drove it for less than 1 kilometer the management light came on and vheical rev started going high and low. The next day I called and spoke to the service manager regarding the matter he took my details and advised that he will call me back as they are fully booked. I need to know who is going to compensate me for transport arrangements that I'm currently using as I'm traveling to howick daily. Also I need to know who is going to be held accountable for this damages as my vheical was in perfect working condition without and engin faults. I was also looking to purchase a new vheical from Key Delta but I think I will look else where. I hope this can sorted out by someone competent enough. Thanks Devin moonsamy 079 460 3933 np 149 768
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Dervan M
1 reviews | Active since Jan 2020
18 Dec 2023, 10:12
Very unhappy customer
On the 8th December 2023 I took my vheical in for its 130 000kms service I was met by a gentleman who assisted me very well and provided excellent service unlike previous visits. I was called and told that my vheical will be parked at security as they will be closed by the time I get there. I collected my vheical at around 6pm and as I drove it for less than 1 kilometer the management light came on and vheical rev started going high and low. The next day I called and spoke to the service manager regarding the matter he took my details and advised that he will call me back as they are fully booked. I need to know who is going to compensate me for transport arrangements that I'm currently using as I'm traveling to howick daily. Also I need to know who is going to be held accountable for this damages as my vheical was in perfect working condition without and engin faults. I was also looking to purchase a new vheical from Key Delta but I think I will look else where. I hope this can sorted out by someone competent enough. Thanks Devin moonsamy 079 460 3933 np 149 768
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Grant U
1 reviews | Active since Jan 2020
29 Apr 2022, 12:15
Key delta faulty clutch dilemma
We purchased a clutch kit from them on the 31st March 2022 to fit to an Isuzu vehicle. Upon fitting we immediately had a problem with the clutch and drove the whole vehicle to key delta for them to check. The workshop manager tested the vehicle and agreed with us that the new clutch was faulty and should be exchanged or refunded. After contacting the salesperson that sold us the clutch we were advised to return the faulty clutch and would get an instant replacement so the vehicle could continue being used. Once we returned the clutch kit the salesman had a different story and told us that he was waiting for the factory to give go ahead. After about a week and constant calling them for updates we were advised that the clutch needed a failure report which was then done by the required company, who reported the clutch as faulty from factory. Since then up until this point we have called for our refund and updates every few days and been told to wait. We had to buy another clutch kit from another supplier to get our customer going again. On the 28th we called sales again (kaveer) and he argued with me that the process is taking longer because we didnt buy another clutch kit from him to replace the original faulty one. My argument is that why would I buy a second kit from them when the first one was faulty and takes so long to refund us in the first place?. Their service is unacceptable and we should have been refunded within a week of this dispute. The amount is R3532.96 and the labour to do the job again because their first kit was faulty is R2800. I look forward to hearing from you shortly. Regards Grant Underwood
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Grant U
1 reviews | Active since Jan 2020
29 Apr 2022, 12:15
Key delta faulty clutch dilemma
We purchased a clutch kit from them on the 31st March 2022 to fit to an Isuzu vehicle. Upon fitting we immediately had a problem with the clutch and drove the whole vehicle to key delta for them to check. The workshop manager tested the vehicle and agreed with us that the new clutch was faulty and should be exchanged or refunded. After contacting the salesperson that sold us the clutch we were advised to return the faulty clutch and would get an instant replacement so the vehicle could continue being used. Once we returned the clutch kit the salesman had a different story and told us that he was waiting for the factory to give go ahead. After about a week and constant calling them for updates we were advised that the clutch needed a failure report which was then done by the required company, who reported the clutch as faulty from factory. Since then up until this point we have called for our refund and updates every few days and been told to wait. We had to buy another clutch kit from another supplier to get our customer going again. On the 28th we called sales again (kaveer) and he argued with me that the process is taking longer because we didnt buy another clutch kit from him to replace the original faulty one. My argument is that why would I buy a second kit from them when the first one was faulty and takes so long to refund us in the first place?. Their service is unacceptable and we should have been refunded within a week of this dispute. The amount is R3532.96 and the labour to do the job again because their first kit was faulty is R2800. I look forward to hearing from you shortly. Regards Grant Underwood
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Tyrell N
1 reviews | Active since Jan 2020
11 Jan 2022, 21:41
Dishonest, unhelpful and unorganized autobody repair shop
Monday 6/12/21 my vehicle was booked in for a warrenty repair, after inspection on my last service rust inspection conducted. Rust repair was conducted and during that process my OEM original GM windscreen was cracked during transportation to the workshop of the windscreen company. On Friday 10/12/21 I was called to fetch my vehicle. I am disappointed at the dishonesty of key delta Pinetown for not be honest and reporting that my windscreen was damaged by the removal company. I had pick up this issue on inspection and brought it to your attention of Deanna. I request for an OEM GM glass to be replaced on my vehicle, as this was the glass my vehicle came in with and request it to be returned in the same condition. On Monday I received a call from the company that broke my original glass requesting me to accept another glass . I have no dealing with this company as I took my car in to key delta and have no dealing with their sub contractors. To date I'm still getting different situations coming up as to why my vehicle will not get the OEM part it came in with.
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Tyrell N
1 reviews | Active since Jan 2020
11 Jan 2022, 21:41
Dishonest, unhelpful and unorganized autobody repair shop
Monday 6/12/21 my vehicle was booked in for a warrenty repair, after inspection on my last service rust inspection conducted. Rust repair was conducted and during that process my OEM original GM windscreen was cracked during transportation to the workshop of the windscreen company. On Friday 10/12/21 I was called to fetch my vehicle. I am disappointed at the dishonesty of key delta Pinetown for not be honest and reporting that my windscreen was damaged by the removal company. I had pick up this issue on inspection and brought it to your attention of Deanna. I request for an OEM GM glass to be replaced on my vehicle, as this was the glass my vehicle came in with and request it to be returned in the same condition. On Monday I received a call from the company that broke my original glass requesting me to accept another glass . I have no dealing with this company as I took my car in to key delta and have no dealing with their sub contractors. To date I'm still getting different situations coming up as to why my vehicle will not get the OEM part it came in with.
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Monde P
1 reviews | Active since Jan 2020
21 Dec 2021, 03:53
KEY DELTA DEALERSHIP A SCAM
My sister has been without a car or 3 months to date, she was promised the car will be ready on the 17 December which moved to Monday. Sad thing is that the motor plan is still active, she's been paying installments and insurance for 3 full months without her car nor a courtesy car from the Pietermaritzburg dealership where the car is being repaired. She's been on leave since 17th December supposed to have gone home but she couldn't. This has affected her on badly, the inconvenience caused by this company towards her personal and professional life is unbearable. Why are we receiving such bad customer service from key Delta? How do they justify keeping a customer for 3 months without a courtesy car? I beg STAY AWAY from key Delta dealership as they demonstrated that customer care doesn't exist it's least of their priorities. Why are they selling us motor plan if the car breakdown a client will be left stranded? What are year customer values, vision and mission objectives? Worst of all they don't call if we don't call them
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Monde P
1 reviews | Active since Jan 2020
21 Dec 2021, 03:53
KEY DELTA DEALERSHIP A SCAM
My sister has been without a car or 3 months to date, she was promised the car will be ready on the 17 December which moved to Monday. Sad thing is that the motor plan is still active, she's been paying installments and insurance for 3 full months without her car nor a courtesy car from the Pietermaritzburg dealership where the car is being repaired. She's been on leave since 17th December supposed to have gone home but she couldn't. This has affected her on badly, the inconvenience caused by this company towards her personal and professional life is unbearable. Why are we receiving such bad customer service from key Delta? How do they justify keeping a customer for 3 months without a courtesy car? I beg STAY AWAY from key Delta dealership as they demonstrated that customer care doesn't exist it's least of their priorities. Why are they selling us motor plan if the car breakdown a client will be left stranded? What are year customer values, vision and mission objectives? Worst of all they don't call if we don't call them
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Trisha C
1 reviews | Active since Jan 2020
4 Sept 2020, 09:40
Key pmb is the worst place to buy from
We had bought a car n picked up just before lock down and was told and agreedto bring in the vehicle for cosmetic touch ups, but little did we know we were headed for drama. Within a time frame of six months we had the following problems : tyre sensor, shocks broken, several water leaks, TURBO broken , and wiper blades broken and car passed COR not sure how. We have drove the car more to take it for repairs than to use it personally. Who can help me please i need to return this car and the manager from key pmb is saying itz now our problem because we bought the car.
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Trisha C
1 reviews | Active since Jan 2020
4 Sept 2020, 09:40
Key pmb is the worst place to buy from
We had bought a car n picked up just before lock down and was told and agreedto bring in the vehicle for cosmetic touch ups, but little did we know we were headed for drama. Within a time frame of six months we had the following problems : tyre sensor, shocks broken, several water leaks, TURBO broken , and wiper blades broken and car passed COR not sure how. We have drove the car more to take it for repairs than to use it personally. Who can help me please i need to return this car and the manager from key pmb is saying itz now our problem because we bought the car.
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Tyrell N
1 reviews | Active since Jan 2020
30 Jun 2020, 05:54
Key delta pinetown after sales services
Unresolved warranty claim with Key Delta Pinetown Workshop On the 05 June 2020, I had took my vehicle in for an inspection due to my warranty claim. Upon arrival, a gentleman by the name of Dev had attended to the inspection of my vehicle with regards to rust around the petrol cap area. He took photos of the problem area and promised to resolve the issue. Thereafter, I received a call on the 19 June 2020, from Dean of the panel workshop claims department. He requested that the vehicle must be brought in for a second inspection as the first inspection was not conducted fully due to the rust appearing in an uncommon area. I thereafter, requested Dean to inspect the vehicle at a closer area to my premises as I'm from the South Coast region. Dean did state that he was going to speak to management to arrange an inspection of the vehicle. To date, there has been no feedback given from Dean nor the management of Key Delta. I thereafter, contacted Dean telephonically on 23 June 2020, where he stated that he is unable to inspect the vehicle at a closer premises. I then took time off from my busy work schedule to make my way to Key Delta for the second inspection. Due to the lack of response from the staff of key delta, I was upset at the way I was being treated as a client. I approached him to the situation at hand and the unprofessional manner in which he handled the claim. He then stated, he does not do the inspection and requested another gentleman, Ricky to inspect the vehicle. When Ricky approached me, he was very rude and not very accommodating to me, as a client of Key Delta. This to me was very unprofessional and he was not of very much help to the situation. With no outstanding technical proof, Ricky states that my vehicle had been involved in an accident, which I took great offense to. I then asked Ricky to provide me with concrete evidence to show me that the vehicle was involved in an accident, he was unfortunately, not able to. I am extremely upset, disappointed and dissatisfied with the handling of this situation as well as poor management s****s. If Key Delta did not have a s****ed person to do the inspection why inspect it in the first place and thereafter, call me again to come in for another inspection because of the poor inspection that was conducted on the vehicle in the first place. I had to leave my busy work schedule to now go for another inspection which had been Key Delta's fault. Upon this, Ricky requested me to do a 3rd inspection from outsourced companies to see the vehicle. This is of great inconvenience to me as it is a 1 hour drive to the panel shop. This to me is totally uncalled for and highly unprofessional as well as knowing that this inspection could be done on the 2nd visit which was on the 23 June 2020. To date no response. After sales service from key delta is a waste. They do not follow up but instead push you around..
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Tyrell N
1 reviews | Active since Jan 2020
30 Jun 2020, 05:54
Key delta pinetown after sales services
Unresolved warranty claim with Key Delta Pinetown Workshop On the 05 June 2020, I had took my vehicle in for an inspection due to my warranty claim. Upon arrival, a gentleman by the name of Dev had attended to the inspection of my vehicle with regards to rust around the petrol cap area. He took photos of the problem area and promised to resolve the issue. Thereafter, I received a call on the 19 June 2020, from Dean of the panel workshop claims department. He requested that the vehicle must be brought in for a second inspection as the first inspection was not conducted fully due to the rust appearing in an uncommon area. I thereafter, requested Dean to inspect the vehicle at a closer area to my premises as I'm from the South Coast region. Dean did state that he was going to speak to management to arrange an inspection of the vehicle. To date, there has been no feedback given from Dean nor the management of Key Delta. I thereafter, contacted Dean telephonically on 23 June 2020, where he stated that he is unable to inspect the vehicle at a closer premises. I then took time off from my busy work schedule to make my way to Key Delta for the second inspection. Due to the lack of response from the staff of key delta, I was upset at the way I was being treated as a client. I approached him to the situation at hand and the unprofessional manner in which he handled the claim. He then stated, he does not do the inspection and requested another gentleman, Ricky to inspect the vehicle. When Ricky approached me, he was very rude and not very accommodating to me, as a client of Key Delta. This to me was very unprofessional and he was not of very much help to the situation. With no outstanding technical proof, Ricky states that my vehicle had been involved in an accident, which I took great offense to. I then asked Ricky to provide me with concrete evidence to show me that the vehicle was involved in an accident, he was unfortunately, not able to. I am extremely upset, disappointed and dissatisfied with the handling of this situation as well as poor management s****s. If Key Delta did not have a s****ed person to do the inspection why inspect it in the first place and thereafter, call me again to come in for another inspection because of the poor inspection that was conducted on the vehicle in the first place. I had to leave my busy work schedule to now go for another inspection which had been Key Delta's fault. Upon this, Ricky requested me to do a 3rd inspection from outsourced companies to see the vehicle. This is of great inconvenience to me as it is a 1 hour drive to the panel shop. This to me is totally uncalled for and highly unprofessional as well as knowing that this inspection could be done on the 2nd visit which was on the 23 June 2020. To date no response. After sales service from key delta is a waste. They do not follow up but instead push you around..
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ravi M
1 reviews | Active since Jan 2020
18 Nov 2019, 14:10
PATHETIC RESPONSE FROM INCOMPETENT STAFF
I am totally disgusted with the service that i am currently receiving from Key Delta Mobeni namely the arrogant Billy Bridge . In the year 2015 we purchased a brand new isuzu 250 kb fleetside from Key Delta Mobeni , after two years we started experiencing problems with the fuel reading on the cluster where it sometimes reads empty then reads four or five bars , initially when the fault was reported they called me in with the bakkie and checked the wires that goes to the tank ,after a few kilometres and a few emails and alot of phone calls eventually they issued me with a loan car and recalled the bakkie to have the cluster renewed bare in mind that its now 2019 and the vehicle has only done about thirty thousand kilometers in four years due to the gauge being faulty and being afraid of getting stuck with the vehicle .so after they changed the cluster the mileage started from zero again ,which doesn't tie up with service books etc ,after driving the vehicle for about sixty kilometers or so it reads faulty again , So after numerous phone calls and messages left for Billy Bridge he gets the call centre to call me and send me a letter stating that the vehicle needs to be driven for roughly 30 kilometers for the fuel to settle so that it reads correctly ,which in all my years of owning vehicles is bull**** . My question to you Key Delta is why don't you advise your customers before purchasing these vehicles . Also you had used my vehicle as a guinea *** yet you still cant resolve the issue , If there is some sane person from Key Delta that can assist me please do as these guys are trying to push me out of my warranty period which finishes off in Feb 2020 so that its now my issue . i Have spoken to Billy Bridge today who has advised me that he cannot assist me further and that i am more than welcome to post this on social media . Theo Andrew **********
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ravi M
1 reviews | Active since Jan 2020
18 Nov 2019, 14:10
PATHETIC RESPONSE FROM INCOMPETENT STAFF
I am totally disgusted with the service that i am currently receiving from Key Delta Mobeni namely the arrogant Billy Bridge . In the year 2015 we purchased a brand new isuzu 250 kb fleetside from Key Delta Mobeni , after two years we started experiencing problems with the fuel reading on the cluster where it sometimes reads empty then reads four or five bars , initially when the fault was reported they called me in with the bakkie and checked the wires that goes to the tank ,after a few kilometres and a few emails and alot of phone calls eventually they issued me with a loan car and recalled the bakkie to have the cluster renewed bare in mind that its now 2019 and the vehicle has only done about thirty thousand kilometers in four years due to the gauge being faulty and being afraid of getting stuck with the vehicle .so after they changed the cluster the mileage started from zero again ,which doesn't tie up with service books etc ,after driving the vehicle for about sixty kilometers or so it reads faulty again , So after numerous phone calls and messages left for Billy Bridge he gets the call centre to call me and send me a letter stating that the vehicle needs to be driven for roughly 30 kilometers for the fuel to settle so that it reads correctly ,which in all my years of owning vehicles is bull**** . My question to you Key Delta is why don't you advise your customers before purchasing these vehicles . Also you had used my vehicle as a guinea *** yet you still cant resolve the issue , If there is some sane person from Key Delta that can assist me please do as these guys are trying to push me out of my warranty period which finishes off in Feb 2020 so that its now my issue . i Have spoken to Billy Bridge today who has advised me that he cannot assist me further and that i am more than welcome to post this on social media . Theo Andrew **********
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Tyrell N
1 reviews | Active since Jan 2020
15 Nov 2019, 15:11
GM does not take responsibility for defects on new vehicles
I have a chev utility which is 2 years old still under the 5 Year warrenty plan. I've had endless problem with the vehical from the gear box to head light defects. But never the less I gave them the opportunity to repair the defects. Recently when taken in for a yearly service I noticed that 1 tail like bubbling so I brought this to there attention. When fetching the vehical the agent says that he Manager took the decision not to put in a warrenty claim due to the light being damage was the car shampoo that was used to I found this strange that since only 1 tail light got damaged by this shampoo. The same day I contacted gm south Africa and they where just as unhelpful as the manager. They send me to panel shops to get opinions. Then to the dealership more that 4 times to get different people from there grop to give options. This was a waste of my time and worse hours lost. It's 3 months later and I'm still waiting for feed back. They never call to follow up I had to keep on there case to order to get help. My advice never buy a GM vehical they don't never honor the warrenty.
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Tyrell N
1 reviews | Active since Jan 2020
15 Nov 2019, 15:11
GM does not take responsibility for defects on new vehicles
I have a chev utility which is 2 years old still under the 5 Year warrenty plan. I've had endless problem with the vehical from the gear box to head light defects. But never the less I gave them the opportunity to repair the defects. Recently when taken in for a yearly service I noticed that 1 tail like bubbling so I brought this to there attention. When fetching the vehical the agent says that he Manager took the decision not to put in a warrenty claim due to the light being damage was the car shampoo that was used to I found this strange that since only 1 tail light got damaged by this shampoo. The same day I contacted gm south Africa and they where just as unhelpful as the manager. They send me to panel shops to get opinions. Then to the dealership more that 4 times to get different people from there grop to give options. This was a waste of my time and worse hours lost. It's 3 months later and I'm still waiting for feed back. They never call to follow up I had to keep on there case to order to get help. My advice never buy a GM vehical they don't never honor the warrenty.
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