Key delta pinetown after sales services

Unresolved warranty claim with Key Delta Pinetown Workshop

On the 05 June 2020, I had took my vehicle in for an inspection due to my warranty claim. Upon arrival, a gentleman by the name of Dev had attended to the inspection of my vehicle with regards to rust around the petrol cap area. He took photos of the problem area and promised to resolve the issue.

Thereafter, I received a call on the 19 June 2020, from Dean of the panel workshop claims department. He requested that the vehicle must be brought in for a second inspection as the first inspection was not conducted fully due to the rust appearing in an uncommon area. I thereafter, requested Dean to inspect the vehicle at a closer area to my premises as I'm from the South Coast region. Dean did state that he was going to speak to management to arrange an inspection of the vehicle. To date, there has been no feedback given from Dean nor the management of Key Delta.

I thereafter, contacted Dean telephonically on 23 June 2020, where he stated that he is unable to inspect the vehicle at a closer premises. I then took time off from my busy work schedule to make my way to Key Delta for the second inspection.

Due to the lack of response from the staff of key delta, I was upset at the way I was being treated as a client. I approached him to the situation at hand and the unprofessional manner in which he handled the claim. He then stated, he does not do the inspection and requested another gentleman, Ricky to inspect the vehicle.

When Ricky approached me, he was very rude and not very accommodating to me, as a client of Key Delta. This to me was very unprofessional and he was not of very much help to the situation. With no outstanding technical proof, Ricky states that my vehicle had been involved in an accident, which I took great offense to. I then asked Ricky to provide me with concrete evidence to show me that the vehicle was involved in an accident, he was unfortunately, not able to. I am extremely upset, disappointed and dissatisfied with the handling of this situation as well as poor management s****s. If Key Delta did not have a s****ed person to do the inspection why inspect it in the first place and thereafter, call me again to come in for another inspection because of the poor inspection that was conducted on the vehicle in the first place. I had to leave my busy work schedule to now go for another inspection which had been Key Delta's fault. Upon this, Ricky requested me to do a 3rd inspection from outsourced companies to see the vehicle. This is of great inconvenience to me as it is a 1 hour drive to the panel shop. This to me is totally uncalled for and highly unprofessional as well as knowing that this inspection could be done on the 2nd visit which was on the 23 June 2020. To date no response. After sales service from key delta is a waste. They do not follow up but instead push you around..