TN
Tyrell N
Active since Nov 2019
19
Reviews
0
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Reviews
19 reviews23 months ago
Poor customer complaints service
Terrible service from the complaints department regarding a claim that was rejected based of poor judgment. Lodged a claim for my vehicle scratch and dent policy which was rejected based on size and cost, after submitting proof that the damages where way less than the policy limits and had taken the vehicle to an authorized service provider of there panel, I recived a quote for almost half of the estimated amount that was given by them based on pictures. Jabulani Nkomo from the complains department took the response from the claims department copied and pasted to a letter head and submitted it to me with no investigation conducted. This type of unprofessional service is clear the lack of willingness to help understand the complaint or investigate the case with understanding. I contacted the service provider to find out if the complaints department had contacted them for further information,the response was no which is proof that no investigation was conducted. After his response I requested that the case to relooked into and got a response that the vehicle has now been damaged on more than one panel, which it is not. This is purely making assumptions with reasoning not to repair the vehical
1 reply
24 months ago
Terrible service from complaints department
Terrible service from the complaints department regarding a claim that was rejected based of poor judgment. Lodged a claim for my vehicle scratch and dent policy which was rejected based on size and cost, after submitting proof that the damages where way less than the policy limits and had taken the vehicle to an authorized service provider of there panel, I recived a quote for almost half of the estimated amount that was given by them based on pictures. Jabulani Nkomo from the complains department took the response from the claims department copied and pasted to a letter head and submitted it to me with no investigation conducted. This type of unprofessional service is clear the lack of willingness to help understand the complaint or investigate the case with understanding. I contacted the service provider to find out if the complaints department had contacted them for further information,the response was no which is proof that no investigation was conducted. After his response I requested that the case to relooked into and got a response that the vehicle has now been damaged on more than one panel, which it is not. This is purely making assumptions with reasoning not to repair the vehical
0 replies
36 months ago
Terrible service from account to technical department
Terrible service from account to technical department. Every month I've been testing my device and it had not been working for the last 4 months. Numinous calls and being pushed around, they would get it running for a day and it would go off again. Now that I have had enough and would like to cancel they ask that I pay for the device. Which I asked to come and remove as I've been paying for a service that has not been working. This is a huge issue had the vehicle been ****** my insurance would never pay me out as the device does not work which would have been my responsibility.
0 replies
38 months ago
Company that does not cover you in time of need
Company sales Consultants lies about motor plan. I have given the company many options to respond and resolve the ongoing issue it is now 7 months and today my vehicle was booked in for service. To find out that my cover is limited and I would need to pay cash to the dealership to complete the service. When the policy document was received I had questioned the sales Consultant which her response was done telephonically shortly after my email to her. I have asked for the recording between me and the consultant, which to date they are not handing over to me and hiding the truth.
0 replies
39 months ago
Terrible customer service
Terrible customer service. I had requested to cancel 1 or my 3 vehicals. I had made this request at the beginning of the month. At first they could not find the vehical on my policy I then gave them time to rectify this. I received cancelation on the incorrect policy. I have replied to numerous emails explaining clearing as to which vehicle needs to be canceled after many calls and emails to date they are unable to understand this request. Future more I had made a claim on a vehical but that was loaded on the wrong vehical and policy. How is this even possible, when makeing the claim I clearly stated to reg number and vehical make and model, aslo a picture of the license disk was requested why ask for such info when they do not check it. I have to pay for an extra month for cancelation because people in the department can not do there job and verify the correct vehical. My vehicle can not be repaired as the repair was loaded on the incorrect vehicle. I have wasted my time going to the repairer.
1 reply
40 months ago
Terrible service with no experience in the motor industry
Motorvap apart of old mutual insure. Terrible service with no experience in the motor industry. They find every way possible to decline your claim. I have a vehical which was bought from a reputable dealer with full service history and past an 80 point check before being purchased. I had taken the best policy as sold to me by the sales teams for my vehical(which was all a lie) . When in time of claiming I was pushed around unable to get in touch with the company to make a claim. Furthermore having to wait on the line for over 30mins in the queue to speak to a consultant that has no clue, what you talking about with regards to components on a vehicle. They do no allow you to speak to a Manager or team leader or even the assisor to answer your questions. They put you on hold to get their advice which goes on like a broken telephone game, Which I find very unprofessional and not being able to speak to a manager shows the type of company they are running. I have disputed my claim with motorvap complaints and disputes departments. Went up to old mutual since motorvap has no clue of how to handle the issue at hand. I went to old mutual for assistance but all I got was a copy and past response from the complaints and continuous improvement assessors. They did not do their own investigation as the response given was the same wording from the disputes department in motorvap. Failing that I went to old mutual internal arbitrator requesting help all I got was sorry we are still busy looking into your case, which has been going on for the last 3 months and counting. Just recently I had the same issue with motorvap they declined my claims with no reasoning. I responded to the emails sent to me to dispute the claim but have been given no answers or a courtesy email to keep me as the client in the loop. Old mutual for a well established and professional company, motorvap has let your reputation down aswell as the stuff in helping resolve issues internally at old mutual.
1 reply
41 months ago
Terrible service
Terrible service. Been applying since December for fiber to the home. To date I've been pushed around to different departments with no resolution. I've send emails, called the support team, sales team, contacted on facebook and even requested help on the live chat which kept timing me out because there is no 1 to respond. Not willing to help or follow up. I had to call to track the progress.
6 replies
41 months ago
Excellent service
Excellent service from the friendly ground staff and the cabin crew. Flight was on time and arrived early. Keep up the good work.
0 replies
43 months ago
FNB Vehical license renewal, No customer service
Poor customer service from FNB. Had my vehical license renewed waited my full 14 working days to receive my renewal. I was informed that it would be delived to me on 21/11/22. After a full day of waiting for the delivery, I contacted the cheap most unprofessional service provider COURIER IT, I was then informed that the vehical was hijacked and they will follow up with me. I was understanding to the situation. I had received an email later that evening after my call from Jane Babulal stating that I would receive a case number of the hijacking and also get feed back of goods recovered. 22/11/22, I emailed the service provider and FNB to make them aware of the situation I was promised delivery of my renewal on the 23/11/22, awaited delivery all day, no pitch once again. I then emailed FNB requesting for help as I had no joy with there service provider. I was told by Melissa from FNB that it would be delivered by the 24/11/22. No delivery was made, so I contacted customer care FNB as non of my emails where been responsed to. The lady made contact with the person handling my case and asked for them to respond to my email. I received an email later that afternoon once again promising delivery on the 25/11/22. FNB is requesting me to contact the service provider, which is not my duty. Once again no pitch and no feedback from both delivery company and FNB. This has been a nightmare. I've lost income due to my vehical not being licensed to work. I've asked FNB to request the police case number from the delivery company and fully refund me as I've had enough of losing income and would rather stand in the line and do it myself. FNB did not compensate for my loss, nor follow up with me.
1 reply
47 months ago
Lieing to clients with poor service
No customer relationship, no honesty, poor service with no understanding. Took my vehical in on May 2022 for a warrenty related claim to CMH Umhlanga where my vehical was inspected by Kammy from warrenty department. All documents taken and in order to process the claim. I was asked to take the vehicle to a panel shop for a quote which was sent to them 2 days later. A week later I did not receive any feedback. I called Kammy and was told that they are extremely busy and was reassured that my claim will be processed that afternoon. 2 weeks later I called Kammy to follow up as I did not receive any feedback, I was told that my service manual book had pages missing, which does not come with this model type vehical. A week later after settling that this information requested by warrenty is not related to this vehicle I called Kammy again to find out on the progress, I was told that the warrenty consultant agent is on leave and will not be in for 2 weeks and there is only 1 agent for GM in the warrenty department . After much frustration I contacted Keeran from Stellantis to help resolve this issue as part of the complaint procedure. I was sent a copy of a opel car service manual and was requested to have the same documents for a Chevrolet utility bakkie. Which any person with knowledge will know that you can not expect 2 different vehicles and brands to have the same service manual. After 2 weeks and all the delay tactics I was requested to send proof of purchase for my vehicle, not sure what this will have to do with the rust on my vehicle. Today I received a mail from Kammy stating that they are changing systems for warrenty and will process the claim once they have the new system running and upload the pictures and report from the panel shop. Please CMH tell me where is the customer service in this matter. To date my vehicle is rusting with no way forward or repairs conducted.
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (94.73684210526316%)