Chris R

Golden opportunity to extract duplicate payment through portals.

About month after paying a fine on another portal, I received both a reminder to pay the fine as well as a warning that legal action was about to be taken against me. I phoned my portal who 'escalated' the processing citing poor performance at the govt department (Natis had cleared the infringement very soon after paying). On going to paycity soon after 'escalating' through my portal, (same day as the threat of legal action arrived via SMS) the fine was shown as fully paid. Better processing before sending SMS, co-ordination (B2B) between portals and B2Govt. Anyone using a portal seervice needs to check with at least two other agencies and their own records of payments before making payment. The process is absolutely open to abuse, let the buyer beware