P
paycity.co.za
Claimed Business
P
paycity.co.za
Claimed Business
81 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, paycity.co.za faces significant customer dissatisfaction across nearly every service dimension. Customers consistently report being sent notifications for fines already paid, fines for vehicles they do not own, and encounters with unresponsive support channels. While a small segment of users praise the platform's convenience for making payments, the overwhelming pattern is one of broken processes, poor communication, and eroded trust. Trust, Reliability & Ethics (0.9) and Communication & Responsiveness (1.1) are critical weaknesses.
Top Strengths:
- •Pricing, Value & Billing: A few customers find the online payment process convenient and hassle-free when it works correctly. However, recurring complaints about duplicate charges and refund refusals heavily weigh down any positive sentiment in this area.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Business Services
20 hours 18 minutesAverage Time To Reply
-44 NPSRecommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 20 hours 2 min to reply
TrustIndex
0
Score
Ranking
#7
in Business Services
Avg Reply
20 hours 18 minutes
NPS Score
-44
Recommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 20 hours 2 min to reply
Review Distribution
1.7|81 Reviews
May '25 - Apr '26
5(13.9%)
4(1.3%)
3(2.5%)
2(2.5%)
1(79.8%)
5(13.9%)
4(1.3%)
3(2.5%)
2(2.5%)
1(79.8%)
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHF
Herbert F
1 reviews | Active since Jan 2020
10 Mar 2026, 08:07
Passimng the buck.
Paycity keeps on sending me notifications of an invalid traffic fine. I have on many occasions report them on hellopeter; however, they simply reply with a standardized message. They refuse to remove the fine from their system referring me to RTMC and Fines SA - the fines does not even reflect on their system.
Helpful (0)
|Replies (0)HF
Herbert F
1 reviews | Active since Jan 2020
10 Mar 2026, 08:07
Passimng the buck.
Paycity keeps on sending me notifications of an invalid traffic fine. I have on many occasions report them on hellopeter; however, they simply reply with a standardized message. They refuse to remove the fine from their system referring me to RTMC and Fines SA - the fines does not even reflect on their system.
0
Replies (0)T
Thabang
1 reviews | Active since Jan 2020
4 Mar 2026, 06:20
Poor service indeed
My ex partner received sms about my fines but to my surprise I never used her number to register a profile and when I do follow I found out they have 076559**** number which was my old number but when try to contact them with the number in the website just hangs up.
Helpful (0)
|Replies (0)T
Thabang
1 reviews | Active since Jan 2020
4 Mar 2026, 06:20
Poor service indeed
My ex partner received sms about my fines but to my surprise I never used her number to register a profile and when I do follow I found out they have 076559**** number which was my old number but when try to contact them with the number in the website just hangs up.
0
Replies (0)R(0
Rudzani (061) 033-9553
1 reviews | Active since Jan 2020
3 Mar 2026, 10:36
Payfine sms
I have been receiving SMS notifications from PayCity stating that I have outstanding traffic fines, which have already been paid. I previously contacted PayCity support and was advised to ignore the messages. However, today I received another SMS indicating that I have been blocked from renewing my licence disc. This situation is concerning and could potentially place me at risk. Kindly investigate and resolve this matter as soon as possible.
Helpful (0)
|Replies (0)R(0
Rudzani (061) 033-9553
1 reviews | Active since Jan 2020
3 Mar 2026, 10:36
Payfine sms
I have been receiving SMS notifications from PayCity stating that I have outstanding traffic fines, which have already been paid. I previously contacted PayCity support and was advised to ignore the messages. However, today I received another SMS indicating that I have been blocked from renewing my licence disc. This situation is concerning and could potentially place me at risk. Kindly investigate and resolve this matter as soon as possible.
0
Replies (0)AJ
Anil J
1 reviews | Active since Jan 2020
2 Mar 2026, 07:34
What is the legitimacy of this "paycity.co.za"
When did Government outsource the collection of traffic fines on their behalf, I received an SMS from this paycity.co.za stating that i would be required to attend court, however they failed to show the summons obtained from the jurisdiction in which the alleged offence.
Helpful (0)
|Replies (0)AJ
Anil J
1 reviews | Active since Jan 2020
2 Mar 2026, 07:34
What is the legitimacy of this "paycity.co.za"
When did Government outsource the collection of traffic fines on their behalf, I received an SMS from this paycity.co.za stating that i would be required to attend court, however they failed to show the summons obtained from the jurisdiction in which the alleged offence.
0
Replies (0)ML
Matlhase L
1 reviews | Active since Jan 2020
28 Feb 2026, 09:10
INVALID TRAFFIC FINE
I am writing to formally lodge a complaint regarding Fine Number E21/86830/070/173751, which is currently recorded on your system. I dispute the validity of this fine as there is no supporting evidence provided to substantiate the alleged speeding offence. The notice does not include photographic proof, speed measurement details, location verification, or any documented confirmation of the alleged speed limit that was exceeded. In the absence of such evidence, the fine appears to be unsubstantiated and improperly issued. I therefore request: Full disclosure of all supporting evidence relating to this alleged offence, including certified photographic proof and calibration details of the speed measuring device used. Confirmation of the exact location, applicable speed limit, and recorded speed. Immediate withdrawal of the fine should sufficient evidence not be available. Until credible evidence is provided, I cannot accept liability for this alleged infringement. Kindly treat this matter as urgent and provide written feedback within a reasonable timeframe.
Helpful (0)
|Replies (0)ML
Matlhase L
1 reviews | Active since Jan 2020
28 Feb 2026, 09:10
INVALID TRAFFIC FINE
I am writing to formally lodge a complaint regarding Fine Number E21/86830/070/173751, which is currently recorded on your system. I dispute the validity of this fine as there is no supporting evidence provided to substantiate the alleged speeding offence. The notice does not include photographic proof, speed measurement details, location verification, or any documented confirmation of the alleged speed limit that was exceeded. In the absence of such evidence, the fine appears to be unsubstantiated and improperly issued. I therefore request: Full disclosure of all supporting evidence relating to this alleged offence, including certified photographic proof and calibration details of the speed measuring device used. Confirmation of the exact location, applicable speed limit, and recorded speed. Immediate withdrawal of the fine should sufficient evidence not be available. Until credible evidence is provided, I cannot accept liability for this alleged infringement. Kindly treat this matter as urgent and provide written feedback within a reasonable timeframe.
0
Replies (0)MvdW
Marius van der Walt
1 reviews | Active since Jan 2020
23 Feb 2026, 05:43
PayCity a bunch of ********s
Lately they send out email saying that the Natis has been blocked due to an infringement. I checked. I have no outstanding fines, no infringements. Yet, these ****bags try to stay alive by threatening the public. I am reporting them to the traffic department, ICASA.
Helpful (0)
|Replies (0)MvdW
Marius van der Walt
1 reviews | Active since Jan 2020
23 Feb 2026, 05:43
PayCity a bunch of ********s
Lately they send out email saying that the Natis has been blocked due to an infringement. I checked. I have no outstanding fines, no infringements. Yet, these ****bags try to stay alive by threatening the public. I am reporting them to the traffic department, ICASA.
0
Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
18 Feb 2026, 09:25
Sending my confidential notifications to my former boss
I have been on paycity for about 10years and for about a year now I'm no longer receiving notifications from them and my former boss last worked with in 2014 is the one receiving my notifications. I tried checking on the website all my details are still correct and I've never changed my number and I've never used her numbers anywhere except on my CV. They said they'll update system but never answered how they have her number as mine . Till to date I'm not receiving anything she is the one receiving confidential notification know my current trips and offences,
Helpful (0)
|Replies (0)MM
Maria M
1 reviews | Active since Jan 2020
18 Feb 2026, 09:25
Sending my confidential notifications to my former boss
I have been on paycity for about 10years and for about a year now I'm no longer receiving notifications from them and my former boss last worked with in 2014 is the one receiving my notifications. I tried checking on the website all my details are still correct and I've never changed my number and I've never used her numbers anywhere except on my CV. They said they'll update system but never answered how they have her number as mine . Till to date I'm not receiving anything she is the one receiving confidential notification know my current trips and offences,
0
Replies (0)MvdW
MJ van der Walt
1 reviews | Active since Jan 2020
14 Feb 2026, 21:02
Paycity Sucks!!!
These are a bunch of Opportunists robbing the public. Received an e-mail that I got a R200 fine and need to pay asap. When I logged into the system it showed that I must pay R214 instead of R 200. Imagine if R14 is ****** from each offender what the total will add up to in a year. Their statement “you may qualify for50% discount” is bull**** it never happens. In most cases notification of fines are sent late which makes it impossible to qualify for 50% discount due to their poor administration. I tried to pay twice with my card but their system used to do payments is not working but, when late payments are made due their systems that are not working, penalties are allocated to the public. They threaten the public to pay but,refuse to or is not able to provide proof of the so-called offense/s.
Helpful (0)
|Replies (0)MvdW
MJ van der Walt
1 reviews | Active since Jan 2020
14 Feb 2026, 21:02
Paycity Sucks!!!
These are a bunch of Opportunists robbing the public. Received an e-mail that I got a R200 fine and need to pay asap. When I logged into the system it showed that I must pay R214 instead of R 200. Imagine if R14 is ****** from each offender what the total will add up to in a year. Their statement “you may qualify for50% discount” is bull**** it never happens. In most cases notification of fines are sent late which makes it impossible to qualify for 50% discount due to their poor administration. I tried to pay twice with my card but their system used to do payments is not working but, when late payments are made due their systems that are not working, penalties are allocated to the public. They threaten the public to pay but,refuse to or is not able to provide proof of the so-called offense/s.
0
Replies (0)