EK
Eileen K
Active since May 2022
5
Reviews
0
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Reviews
5 reviews5 months ago
Vodacom
I went to purchase a Samsung watch on Thursday 13 November 2025. The Salesman told me that I would get better value for money to buy a Huawei. Duly did that as I am not tech savvy. Got home and my tech savvy son advised me that it is not the LTE that I wanted, but rather blue tooth only. That defeated the object for me and on Friday, 14 November, I returned it and asked again for a Samsung 8. They did not have stock but asked me to return the Monday when the stock would arrive. On Monday I went in and paid the difference for the Samsung and asked them to activate it. This was after they refunded me the money on the Huawei watch. 4 hours later, they were still unable to activate the watch. I was told to come back on Tuesday 18 November, which I did. 5 hours later, they were still unable to activate it. I was told to come back on Wednesday 19 November. I did that and after another 3 hours, I had had enough. I told them to refund my money. That is when all the stories started. I continuously and consistently asked for a refund - nothing. I went back on Thursday and got even more stories. I went back on Friday and got more stories. As of now, I still do not have my money back AND they have the watch as well. Now there is another added problem - I am locked in another 2 years on contract and I can only get the LTE watch on contract. I wanted to buy another identical one for my son as a Christmas gift, but as there is no resolution and they have my money and the goods (which are useless to me without activation), not even that is going to happen. Is it fair that we must be penalised for Vodacom's incompetence? The shop has not even had the courtesy of apologising or anything - they just keeping the goods AND my money. The amount of nonsense theses guys try to give you, is insane. They even tried telling me that they cannot refund from the shop - they forget that they did exactly that on Monday! I will definitely be taking this matter further.
0 replies
7 months ago
Leroy Merlin
I purchased R11 600 worth of goods a week ago and paid for delivery etc. Asked that it be delivered before Wednesday following week as the contractor was coming in to start the work. I was assured that it would be fine. Needless to say, after making many phone calls from Monday to Wednesday - NOTHING! I now have to pay the contractor for a day that he is not working. Still no resolution and no ETA. Leroy Merlin, do you call that "service"???? I can order the goods directly from the manufacturer, just used LM as they were closer - never again!
106 replies
29 months ago
Incompetence
I paid first 2 years in advance (no interest received from them) sold the vehicle, gave them cancellation and they then wanted over R1000 for cancellation, which I refused. Absolutely trying to rob the public! Now I get threatened with legal action for a stupid amount. If they knew what they were doing, they would see that even if I had to pay till end of contract, it would be around R700. Their accounts department needs lessons on how to reconcile and manage accounts! Sent 4 e-mails before I got a response with half the information I requested. Sheer incompetence.
73 replies
41 months ago
Bad Customer Service - As usual
The level of incompetence in the call center is frightening. You also cannot speak to a supervisor to even try and get help. It is unfortunate that these people have the no-care attitude, especially since they are losing business due to the poor content and high prices. DO NOT USE DSTV - there are other alternatives. I will not get my query resolved because they do not care and do not have the skills to assist.
132 replies
48 months ago
Appaling company to deal with
How can Bonitas actually allow a business like Pharmacy Direct be their only distributor?!?!?!? There is no service, most of their staff are ignorant of matters that get brought to them, they are disgustingly unhelpful. I will gladly change medical cover just to get rid of Pharmacy Direct. Every two months, after delivery, I pay the co-payment, and every time it goes up. When I call, I get told it is because of previous months balance?! Their accounts department is a joke, they do not understand what you asking and then they still have lousy attitudes...I was told this morning to speak to the pharmacist, it is their problem. Who does the billing, the pharmacist?? Absolute incompetence.
148 replies
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1 Star
5 (100%)