Gavin H

Disappointing

Would strongly not advise to do any repairs at Harley Davidson Cape Town. Less than a month ago, Harley Davidson Cape Town repaired my gear lever that broke. They gave me an option of ordering a new set for over R7000 or could weld it and solve the issue for R 1200. 00 or 2 hours labour. They were confident that they would be able to weld/repair the lever but less than a month later the lever broke at the exact place they welded it, which left me on the side of the road and having to arrange for a tow(additional cost) . Went back to Harley Davidson with the gear lever in hand to show them R1200 weld which came apart and asked for for a refund as per the CPA (Section 56 (3) therefore deals with failed repairs: If the consumer elected to have the goods repaired and the “failure, defect or unsafe feature” has not been repaired after a period of three months has elapsed since the repair; or if a further failure is discovered, the supplier must either replace the goods or refund the consumer) but was informed they had already spent time fixing it so wouldn't be doing a refund instead after I fixed the "fixed lever" at my own cost they will be happy to have the lever fitted. I also did not opt for them welding again as they done such a "great job" in the beginning. Disappointing outcome, received some good service but would never do any sort of business with them in the future.