MR
Myles R
Active since May 2022
4
Reviews
0
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Reviews
4 reviews16 months ago
Jetline Alberton are life savers
Martin from Jetline Alberton is such a legend. I came in needing rush jobs for my wedding, and Martin and the team pulled it off in an impressively short amount of time. Can't recommend enough. Thanks very much for helping me avoid my first domestic with my (now) wife. 😅
0 replies
16 months ago
Jetline Alberton are life savers
Martin from Jetline Alberton is such a legend. I came in needing rush jobs for my wedding, and Martin and the team pulled it off in an impressively short amount of time. Can't recommend enough. Thanks very much for helping me avoid my first domestic with my (now) wife. 😅
0 replies
45 months ago
It's a yes from me
Incredibly fast service. Placed my order in the afternoon and received it the next morning. Item descriptions were good and confirmed what I bought would work for my car. Would definitely use again.
0 replies
48 months ago
S22 Ultra Buds Pro Farce - So Many Lies
On the 29th of March, I went into Telkom Northgate to purchase an S22 Ultra. I expressed to the Telkom assistant, Petunia, that I was interested in purchasing the S22 Ultra EXCLUSIVELY for the reason that Buds Pro were included if ordered before the 31st of March and claimed before the 14th of April. Petunia says she does not have stock at that time, but guarantees me that her Samsung rep friend who deals with this branch, Lebohang, has said she will take care of it, and that I don’t need to worry as the order for the phone will be put through on the 29th of March before the promotion period ends. Fantastic. As I’m signing the contract on the 29th I’m confirming once again that even if the phone does not arrive by the 31st of March, I will still qualify for the Buds Pro promotion. It was confirmed again that I would, because the order was being placed on my behalf before the 31st of March, and was further told by Petunia that she had a system going with Lebo (the Samsung rep) where she would take all of Petunia’s Ultra orders made before the 31st but which had not been delivered yet, and she would ensure that the Buds Pro claiming process would be completed and units of the Pros allocated to each of said Ultra orders. Wonderful. A few days later I come in to check and see if my phone has come in yet. While there, I confirm once more with another Telkom assistant that I would get the Buds Pro, to which they say yes, and then they bring out their phone to show me the WhatsApp chat they have going with a Samsung rep (couldn’t see if Lebo or not) which confirms once more I will be receiving my buds. Great. On the day I go to pick up my phone, April 13, I try to claim the Buds Pro through the members app. The app is broken with no banners showing, but I get through to the Samsung call centre. Absolutely zero waiting time and the guy that helped me did the best he could, very happy with that. However, he provided me with the first blow. He said that it didn’t matter when the device was ordered, only when I received it, and therefore I didn’t qualify for the Pros. I wanted to scream. He told me that I qualified for the Buds Live due to a new/extended promotion, but quite frankly, I did not buy this phone for the Buds Live, I bought them EXCLUSIVELY for the Buds Pro promotion. Off I go back to Telkom and Petunia to ask her and Lebo what went wrong and why I was lied to. Petunia says she doesn’t know why it hasn’t worked and gets Lebo on the line. Lebo says she will help me and gives me her number. Lebo sends me a direct link to go and apply for the promotion for the Buds and asks that I send her the reference number so that she can escalate/arrange for the Buds Pro with her manager, and that she’ll get back to me. Weeks later I get a call from a Samsung delivery guy telling me he’s outside with my Buds Live. I told him to kindly to take the Buds Live back as I am actually waiting for Pros. I was, and still am, frustrated beyond believe. I don’t know what ****amamie backroom nonsense is going on between your reps and retailers/service providers, but it is unacceptable. Samsung SA staff deceived me and others, whether to keep clients concerns at bay temporarily or to secure their Telkom friend’s sales commissions. Either way, it’s dishonest business practice and not becoming of an organisation with a normally positive reputation. I have contacted Samsung’s mobile department as well as the promotions department, and all they can do is read off their script and tell you about the T&Cs, but never once could they take a step back and look at the situation with its nuances (like the fact that I was lied to/deceived by Samsung and Telkom) and have a manager make a thoughtful judgement call. Imagine throwing away a lifetime worth of business from each customer that has been deceived like I have been. Unless this gets resolved, I know that I will personally make every effort to buy alternative brands in the future as a result of this.
402 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)