MG
Mohamed G
Active since May 2022
3
Reviews
0
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Reviews
3 reviews1 month ago
Misrepresentation and Poor Service – Old School Online Store
Misrepresentation and Poor Service – Old School Online Store I am extremely disappointed in the service I received regarding a Discovery Bank voucher purchase valued at R500, redeemed through the Old School online store. • I purchased the item online and later sought to exchange it for a long-sleeve version. • Rosebank store confirmed I could exchange in-store but did not have the size. • Sandton store confirmed stock in XL, but after traveling 45 km, they claimed no stock and redirected me to Springbok store. • Sandton then attempted to issue me a gift card with only R99 loaded, citing that my original purchase was via voucher. This is misleading and feels *****ulent. • When I requested Ombud details, staff could not provide them, which is unacceptable for a retail store. This experience has left me feeling insulted and cheated. I will never purchase from Old School again and will ensure my friends and family are aware of this treatment. I request immediate resolution and accountability for this misrepresentation.
0 replies
27 months ago
Milpark, lack of urgency, services and assistance with no bother in the world to assist
Attempting to get a consultant to call you back is like getting blood from a stone. I wish I could just move to another institution. I honestly believe I would get a better experience. This is so stressful as I am applying for my second year, and I need to supply my organization with the necessary docs required from Milpark so they can pay. however, to no avail. don't know what to say around the lack of urgency, new e mail system supposed to make things easier. call in to speak to my consultant no they only deal via e mail. cannot transfer me. Dealing with my consultant is another pain just to get ahold of him is a mission when I send him a message to contact me he doesn't just so Laxy daze with a cavalier attitude of no bother for great client experience or customer satisfaction. receive a e mail from my consultant on Sunday must e mail on a specific e mail to which I do requesting call back once again to no avail. I was e mailing from 3 January 2024 and still am not sorted. stated he was on leave but there was not out of office received, how can an institution like this be so
116 replies
48 months ago
samsung needs to be held accountable
samsung products purchased through hirsches home stores hirschses states it is samsung that should cover but samsung refuses to fix the issue details below We bought a new house and what transpired was we purchased a washing machine and a dishwasher from Hirsch’s on the 4th of April , which was delivered on the 5th of April , however at that stage we has not yet take occupancy of the new property\ So we just got the washing machine and dish washer delivered to the new house even though we had not yet moved in When they delivered the dishwasher they opened it and asked me to check for any dents or scratches To which I looked and saw there was none However I never touched the thing to determine that the top was lose. Anyway they closed it and that was that it laid in the garage until a point of we opening it again to attach it Which it just laid in the garage until we move in and connect everything We tried to connect the washing machine and dishwasher on the 21st April and we saw that the top of the dishwasher was lose I immediately sent a video to the sales person whom assisted me And they said they will escalate to Samsung To which Samsung said the cost is for me based on me not notifying them in time and it is my fault that the thing was broken as if I broke the thing Please see attached is the report form them around this and reason as to why they will not accommodate the exchange or fixing of the dishwasher
268 replies
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