OS
Old School SA
Verified Business
OS
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Old School SA is a brand with genuinely praised product quality that is severely undermined by systemic failures in customer service, delivery, and refunds. Customers consistently report being unable to reach the company through any channel, with emails, social media messages, and WhatsApp all going unanswered for weeks. The online fulfilment experience is described as chaotic, with missing items, out-of-stock notifications arriving weeks after payment, and refunds delayed indefinitely.
Top Strengths:
- •Product Quality & Value: Customers who receive their orders frequently praise the premium feel, exceptional stitching, and comfortable fit. Multiple reviewers describe receiving compliments while wearing Old School products, and the brand inspires genuine loyalty through quality.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Fashion & Clothing
449h 10mReply Time
-64 NPSUnlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 449 hours 10 min
TrustIndex
0
Ranking
#13
in Fashion & Clothing
Avg Reply
449h 10m
NPS Score
-64
Recommended: Unlikely
Replied to 4% of negative reviews
Reply time on negative reviews: 449 hours 10 min
Review Distribution
1.7|94 Reviews
May '25 - Apr '26
5(17%)
4(1.1%)
3(0%)
2(2.1%)
1(79.8%)
5(17%)
4(1.1%)
3(0%)
2(2.1%)
1(79.8%)
Recent reviews (94)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Mohamed G
1 reviews | Active since Jan 2020
18 Mar 2026, 15:04
Misrepresentation and Poor Service – Old School Online Store
Misrepresentation and Poor Service – Old School Online Store I am extremely disappointed in the service I received regarding a Discovery Bank voucher purchase valued at R500, redeemed through the Old School online store. • I purchased the item online and later sought to exchange it for a long-sleeve version. • Rosebank store confirmed I could exchange in-store but did not have the size. • Sandton store confirmed stock in XL, but after traveling 45 km, they claimed no stock and redirected me to Springbok store. • Sandton then attempted to issue me a gift card with only R99 loaded, citing that my original purchase was via voucher. This is misleading and feels *****ulent. • When I requested Ombud details, staff could not provide them, which is unacceptable for a retail store. This experience has left me feeling insulted and cheated. I will never purchase from Old School again and will ensure my friends and family are aware of this treatment. I request immediate resolution and accountability for this misrepresentation.
Helpful (0)
|Replies (0)MG
Mohamed G
1 reviews | Active since Jan 2020
18 Mar 2026, 15:04
Misrepresentation and Poor Service – Old School Online Store
Misrepresentation and Poor Service – Old School Online Store I am extremely disappointed in the service I received regarding a Discovery Bank voucher purchase valued at R500, redeemed through the Old School online store. • I purchased the item online and later sought to exchange it for a long-sleeve version. • Rosebank store confirmed I could exchange in-store but did not have the size. • Sandton store confirmed stock in XL, but after traveling 45 km, they claimed no stock and redirected me to Springbok store. • Sandton then attempted to issue me a gift card with only R99 loaded, citing that my original purchase was via voucher. This is misleading and feels *****ulent. • When I requested Ombud details, staff could not provide them, which is unacceptable for a retail store. This experience has left me feeling insulted and cheated. I will never purchase from Old School again and will ensure my friends and family are aware of this treatment. I request immediate resolution and accountability for this misrepresentation.
0
Replies (0)CP
Chrisna P
1 reviews | Active since Jan 2020
12 Mar 2026, 14:34
Terrible exchange process.
Terrible exchange experience. All I wanted to do was exchange an item from an L to an XL, but the process was unnecessarily complicated and frustrating. I couldn’t find a return or exchange option on the website, so I had to manually log a query. After that, I received an email telling me to purchase a return coupon. Once I did that, there was again no further communication, and I had to follow up myself to find out what the next steps were. Then I was asked to send my physical address for collection, followed by another email asking me to confirm which item I wanted to exchange and what I wanted in return. On top of that, I had to find access to a printer just to print the Aramex shipping details. This entire process required multiple follow-ups from my side and far more effort than should be necessary for a simple size exchange. Overall, this was a very poor customer experience. A basic exchange should be quick and straightforward, not this complicated. Please improve the process — it definitely makes me think twice about ordering again in the future.
Helpful (0)
|Replies (0)CP
Chrisna P
1 reviews | Active since Jan 2020
12 Mar 2026, 14:34
Terrible exchange process.
Terrible exchange experience. All I wanted to do was exchange an item from an L to an XL, but the process was unnecessarily complicated and frustrating. I couldn’t find a return or exchange option on the website, so I had to manually log a query. After that, I received an email telling me to purchase a return coupon. Once I did that, there was again no further communication, and I had to follow up myself to find out what the next steps were. Then I was asked to send my physical address for collection, followed by another email asking me to confirm which item I wanted to exchange and what I wanted in return. On top of that, I had to find access to a printer just to print the Aramex shipping details. This entire process required multiple follow-ups from my side and far more effort than should be necessary for a simple size exchange. Overall, this was a very poor customer experience. A basic exchange should be quick and straightforward, not this complicated. Please improve the process — it definitely makes me think twice about ordering again in the future.
0
Replies (0)MV
Marilie V
1 reviews | Active since Jan 2020
12 Feb 2026, 06:49
Terrible Service… deeply disappointed
I have been trying to exchange or get a shirt refunded from the 3 of December . This has taken numerous emails . The shirt was picked up finally on the 4 February. I still have not received a refund or communication. So now I have no shirt and no refund . I’m so disappointed with their lack of service and ethics . In my opinion they have a total disregard for the customers and the consumer act. I’m just so flabbergasted . I will definitely never do business with them again . I’ll also attach a part of the email I received from them… terrible company to deal with “Good day Marilie, Please accept our sincere apologies for the delays and for the lack of follow-up, despite your multiple emails and patience throughout this process. This is not the level of service or ethical standard we strive to uphold. We fully understand why this situation has left you feeling let down, and your concerns are completely valid. We regret that this experience has negatively impacted your trust in us. We are urgently reviewing your case and are prioritizing the resolution of the outstanding refund. To proceed, we kindly ask that you confirm your collection address, after which we will provide the relevant details and advise you further regarding your refund. Thank you for your patience, and we look forward to resolving this matter for you as soon as possible. Kind regards, The Old School Team” Whatever … don’t trust a word they are saying
Helpful (0)
|Replies (0)MV
Marilie V
1 reviews | Active since Jan 2020
12 Feb 2026, 06:49
Terrible Service… deeply disappointed
I have been trying to exchange or get a shirt refunded from the 3 of December . This has taken numerous emails . The shirt was picked up finally on the 4 February. I still have not received a refund or communication. So now I have no shirt and no refund . I’m so disappointed with their lack of service and ethics . In my opinion they have a total disregard for the customers and the consumer act. I’m just so flabbergasted . I will definitely never do business with them again . I’ll also attach a part of the email I received from them… terrible company to deal with “Good day Marilie, Please accept our sincere apologies for the delays and for the lack of follow-up, despite your multiple emails and patience throughout this process. This is not the level of service or ethical standard we strive to uphold. We fully understand why this situation has left you feeling let down, and your concerns are completely valid. We regret that this experience has negatively impacted your trust in us. We are urgently reviewing your case and are prioritizing the resolution of the outstanding refund. To proceed, we kindly ask that you confirm your collection address, after which we will provide the relevant details and advise you further regarding your refund. Thank you for your patience, and we look forward to resolving this matter for you as soon as possible. Kind regards, The Old School Team” Whatever … don’t trust a word they are saying
0
Replies (0)GB
Graham B
1 reviews | Active since Jan 2020
9 Feb 2026, 04:35
@oldschool shocking service
I purchased a rugby to from Old School and was not what I was looking for. I have tried to make contact with them via support@oldscool.co.za as per theirs instructions and 8 emails later and now over 2 weeks late NOT ONE REPLY. Shocking service. Oh and there NO contact No that I can find to call them directly. Great way to do business
Helpful (0)
|Replies (0)GB
Graham B
1 reviews | Active since Jan 2020
9 Feb 2026, 04:35
@oldschool shocking service
I purchased a rugby to from Old School and was not what I was looking for. I have tried to make contact with them via support@oldscool.co.za as per theirs instructions and 8 emails later and now over 2 weeks late NOT ONE REPLY. Shocking service. Oh and there NO contact No that I can find to call them directly. Great way to do business
0
Replies (0)BV
Braam V
1 reviews | Active since Jan 2020
6 Feb 2026, 06:45
Very bad service
have arrived back from my overseas trip and found my parcel.I have notice that the Springbok Triple Bok dad cap-Military Olive missing.I have paid for two caps and only received one cap.i have send emails and don’t have received any response and then on the 16 January I received a email from Carla that she did report it to the factory.They would send a replacement.That was the last time I heard from them.I have send emails again but never had a reply
Helpful (0)
|Replies (0)BV
Braam V
1 reviews | Active since Jan 2020
6 Feb 2026, 06:45
Very bad service
have arrived back from my overseas trip and found my parcel.I have notice that the Springbok Triple Bok dad cap-Military Olive missing.I have paid for two caps and only received one cap.i have send emails and don’t have received any response and then on the 16 January I received a email from Carla that she did report it to the factory.They would send a replacement.That was the last time I heard from them.I have send emails again but never had a reply
0
Replies (0)NH
Nicholas H
1 reviews | Active since Jan 2020
4 Feb 2026, 09:35
Do Not Buy Old School Products as Gifts
I received a T-shirt from Old School as a gift from friends, but it was too small. I tried for months to exchange it; however, the company insisted on an original order number, which I do not have because it was a gift. Despite explaining this multiple times over email, they refused to help and have now completely stopped responding. I even couriered the T-shirt back to them so they could see it in person—it was completely brand new and unworn. What I’ve learned from this experience is that Old School products should never be bought as gifts. For context, I own four Old School rugby jerseys and used to love the brand. That’s exactly why, when friends asked what I wanted for my birthday, I suggested an Old School product—unfortunately, this experience has completely changed my view of the company.
Helpful (0)
|Replies (0)NH
Nicholas H
1 reviews | Active since Jan 2020
4 Feb 2026, 09:35
Do Not Buy Old School Products as Gifts
I received a T-shirt from Old School as a gift from friends, but it was too small. I tried for months to exchange it; however, the company insisted on an original order number, which I do not have because it was a gift. Despite explaining this multiple times over email, they refused to help and have now completely stopped responding. I even couriered the T-shirt back to them so they could see it in person—it was completely brand new and unworn. What I’ve learned from this experience is that Old School products should never be bought as gifts. For context, I own four Old School rugby jerseys and used to love the brand. That’s exactly why, when friends asked what I wanted for my birthday, I suggested an Old School product—unfortunately, this experience has completely changed my view of the company.
0
Replies (0)BM
KS
Kiara S
1 reviews | Active since Jan 2020
1 Feb 2026, 11:01
Old School SA - DO NOT ORDER FROM THEM!!
Do not order from Old School SA. I ordered two items for a Christmas gift. They only delivered on of the two items - which only came in 4 weeks - and the item I did receive was the wrong size. I have sent them 10+ emails, I've messaged them on social media platforms, I've left comments on their posts and I've yet to have someone help me. I read a few of the comments on their Facebook posts, and it's scary to see how many people payed for items they never received and they too can't get hold of Old School for their money back. I'm very unimpressed with their service and them *****ing money from their supporters. Please be careful with them!!
Helpful (0)
|Replies (0)KS
Kiara S
1 reviews | Active since Jan 2020
1 Feb 2026, 11:01
Old School SA - DO NOT ORDER FROM THEM!!
Do not order from Old School SA. I ordered two items for a Christmas gift. They only delivered on of the two items - which only came in 4 weeks - and the item I did receive was the wrong size. I have sent them 10+ emails, I've messaged them on social media platforms, I've left comments on their posts and I've yet to have someone help me. I read a few of the comments on their Facebook posts, and it's scary to see how many people payed for items they never received and they too can't get hold of Old School for their money back. I'm very unimpressed with their service and them *****ing money from their supporters. Please be careful with them!!
0
Replies (0)