Melvina A

Rude owner with no customer service skills

I bought a voucher when Thyme Kitchen had a sale in mid 2021. That is valid for a year as far as I was informed by Kobus the owner. I wanted to redeem my voucher Easter by struggled to get hold of them. The never responded to my emails and when he finally responded to a whatapp advised that they were closed. I sent Thyme Kitchen my order on the 3rd May in another attempt to redeem my voucher and requested if I could have my lamb on 8th May for mothers day. I asked to be advised if this was in order. On the morning of the 4th May I received a response. "You can can collect at 12" I at the same time arranged that I would drop my own chafing dish the Saturday as I did not want to rush to return theirs on Sunday. That was the only communication with Kobus. My husband dropped the chafing dish Saturday and no one answered the door. I then whatapped Kobus the owner to ask if anyone was home and oh my word his absolute rudeness left me astounded and this for the owner of the business. He proceeded to tell me that I cannot just drop by unannounced and that I just wanted my way. He further had the nerve to tell me that he had full paying customers. He proceeded to be sarcastic and told me I could come and get my delish food Sunday. I should have canceled my order at that pointed and insisted on my money back. On Sunday my husband collected the order and it was all but delicious. He out of spitefulness gave me the tough, fatty, boney part of the lamb you could hardly get a decent piece of meat out and it wasn't enough to feed 10 people. I will never refer or use Thyme Kitchen again. Kobus has no customer service skills and even my poor husband got a very cold attitude on Sunday when he collected the meat