Fahd B

Gps2 watch

I have a been a very loyal customer of Rip Curl for many years. I loved the brand and the quality, esp being a surfer. But unfortunately this will be the last time I want anything to do with Rip Curl. My wife bought me the GPS2 for my birthday in 2019 in Dubai at Rip Curl shop in Mall of Emirates. Since then we have moved from Dubai and is not living there anymore. During the move I have lost my slip. I have asked a friend who is still in Dubai to go to the shop and ask for a slip or some proof of payment, but to no avail: they dnt keep records for more than 2 years. The watch started giving me issues this year. I gave the watch to my local #ripcurlza store here in Amanzimtoti, South Africa. They came back to me saying I have to pay for the strap and that the module is broken as well and that I need to pay for that as well. The sales rep who took my watch from me had to write down all scrathes etc, and he wrote down only one small scratch I had on the watch. Since the watch is still under warranty I did not want to pay and said I will try to look for the slip, but of course no one could help me. The watch comes with a 5 year guarantee, the GPS 2 was only released in Sept 2018, so common sense would tell you that the watch is not 5 years old yet. But they did not want to help me so I asked for the watch back. The watch was sent back to me, and that same day I jumped in the pool, only to find that my watch filled with water. I had a closer look and saw that there was some cracked on my watch since it came back from repairs. I went back to Rip Curl to complain, and they told me they never opened the watch. So how come all of a sudden my watch filled with water? And why the crackes? I am extremely disappointed as they make me out to be lying. I don’t want a free repair, I don’t want a voucher. I just want the world to know how you treat your loyal customers. #costumerexperience #ripcurl