KS
Kim S
Active since Jun 2022
4
Reviews
0
Industries
Reviews
4 reviews46 months ago
Very unhappy with bad customer service from yourselves and Westville Virgin active
Shocking service from both yourselves and westville Virgin Active never had anyone come back to me
134 replies
46 months ago
Very unhappy with the service I have not received
I am appalled by the service received from yourselves. I have had no response from the company whom I told yourselves about Virgin active westville , and I thought that you would be able to assist
134 replies
47 months ago
Bad service
I have already sent my complaint thru I almost 2 weeks ago and have absolutely no feedback from either yourself or virgin active
0 replies
47 months ago
June one month free
I have had such bad feed back from Virgin active Head Office. I cancelled my son's contract as I could not afford to continue paying the R530pm, and a then a while later cancelled mine, as I was not well. I sent them emails regarding both. A month or 2 later I received a call advising me that I am in arrears with both, again I explained and said that I would send the emails again which I did. This went on for a couple of months. I eventually got so angry I decided to call head office. Well, what an unbelievable nightmare of an experience. No one could assist me, I was transferred from person to person, absolutely incompetent bunch. Bearing in mind I am using my air time. Anyway, to cut it short, I received a call back from a very helpful person called Mandy, and having explained everything all over again, and the fact that I had been a member with Virgin active even before it changed over, I was appalled by the service and was going to I know a dude. Which I now have
0 replies
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1 Star
4 (100%)